Practice Manager Katella Animal Clinic

About Katella Animal Clinic :

High-quality veterinary services are about more than just caring for your pets health without compassionate service and a universal approach even quality veterinary care falls short. Families today expect more from their veterinarian than ever before and we think this is a good thing : We love to serve Anaheims families and strive to take a balanced pet-centered approach that takes your pets physical and emotional wellness seriously. Katella Animal Clinic is a small to medium-sized animal vet clinic located in Anaheim CA.

Job Summary :

The Practice Manager oversees the day-to-day operations of a veterinary practice ensuring efficient and high-quality care for patients delivering outstanding service to clients and maintaining smooth business operations. This role involves managing the administrative financial and human resources functions of the practice while working closely with veterinarians and staff to maintain a positive productive work environment. A strong focus on growth operational excellence and exceeding financial and operational goals are key to success in this role.

Key Responsibilities :

Staff Management :

Supervise and lead all practice staff including veterinary technicians receptionists and support staff.

Responsible for staff recruitment record-keeping onboarding training and performance management .

Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and remain within labor cost budgets.

Foster a positive collaborative work environment where everyone feels valued supported and empowered to do their best .

Acts as a champion for new initiatives by motivating the team to achieve desired goals .

Financial Management :

Oversee the practices financial operations including budgeting billin g and expense management by regularly reviewing reports and developing action plans accordingly.

Collaborate with key partners to set fin ancial goals and ensure theyre achieved .

Ensure accurate and timely billing and payments and monitor accounts receivables and collection processes .

Client Relations :

Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations.

Monitor client reviews to a ddress inquiries and feedback promptly and professionally .

Utilize tools and quality controls to maintain a high standard of patient care and client communication.

Operations Management :

Ensure the smooth operation of daily activities including inventory management scheduling office supplies and e quipment maintenance .

Implement and refine practice policies and procedures to improve efficiency and effectiveness.

Marketing Business Development and Community Relations

Execute marketing strategies to attract new clients and retain current ones.

Oversee social media website content and other marketing materials.

Expand the hospitals presence in the community through events promotions and outreach programs .

Compliance & Regulatory Adherence :

Ensure compliance with all relevant veterinary regulatory agencies and health safety and labor laws are followed daily in practice.

Oversee the practices record-keeping and client / patient databases to ensure accuracy and confidentiality.

Ensure the practice complies with OSHA requirements related to workplace safety including the handling of hazardous materials and proper waste disposal.

Maintain up-to-date knowledge of industry regulations and trends and implement necessary changes in practice procedures.

Technology & Software Management :

Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice .

Qualifications :

Minimum of 3-5 years of experience in a managerial role preferably in a veterinary practice or healthcare setting.

CVPM CVBL and / or a bachelors degree in healthcare administration or other relevant areas are preferred but not .

Demonstrated e xperience in P&L management and financial analysis is preferred.

Working Conditions :

Full-time position with the possibility of evening and / or weekend hours based on the client and patient needs of the practice.

Must be able to work in a fast-paced dynamic environment.

Occasional lifting and physical tasks may be .

Salary : $

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team :

Tailored development programs mentorship and career pathing to help you achieve your unique goals.

Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.

Health dental vision life insurance and mental health resources to support your overall well-being.

Generous paid time off and holidays because your personal time matters.

A supportive collaborative environment where everyone feels a sense of belonging.

Please note : Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Required Experience :

Manager

Key Skills

Practice Management,Veterinary Experience,Enterprise Architecture,Office Manager Experience,Enterprise Software,Healthcare Management,IaaS,TOGAF,Medical office experience,Conflict Management,COBIT,Customer relationship management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 70000 - 80000