Credit Representative I

Credit Representative

Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world's top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

The Credit Representative is responsible for the daily monitoring of customer accounts to promote timely payment, reduce customer past due invoices, increase company cash flow and limit collection risk. This role will work with customers and sales representatives to secure payment, identify root causes of past due invoices, and recommend process improvements to prevent recurrence. Duties include researching and reconciling account balances, cash application, collections, phone communications, and other duties as assigned. This position is in office Monday-Friday from 7:30AM-4PM.

Job Duties:

• Performs daily cash application to customer accounts.
• Identifies, researches, and reconciles customer invoice disputes.
• Works with internal partners to identify and correct the root cause of invoice disputes to prevent recurrence.
• Communicates with sales representatives, internal partners, and customers regarding the collection of invoices and other credit-related issues.
• Runs aging update programs.
• Answers accounts receivable phone inquiries to ensure excellent customer service is provided to our internal and external customers.
• Fosters and maintains a collaborative relationship with customers, sales, warehouse, delivery, customer service, and management.
• Ensures compliance with industry regulations and established credit policies and procedures.
• Performs other duties as assigned.

Position Qualifications:

• Accuracy Ability to perform work accurately and thoroughly.
• Communication Ability to communicate while building and maintaining positive relationships.
• Problem Solving Ability to find solutions for or to deal proactively with work-related problems.
• Working Under Pressure Ability to complete assigned tasks under stressful situations while maintaining a positive attitude.
• Organization Ability to organize and plan work to meet established deadlines.
• Independence Ability to work independently with minimal supervision, make appropriate decisions, follow through, and make recommendations.
• Customer Service Excellent customer service skills are needed.
• Integrity, Teamwork, Excellence, Passion, Innovation, and Work Ethic Ability to support our Corporate Values.

Skills & Abilities:

• Education Associate or Bachelor's degree in Accounting, Business, or Finance or equivalent work experience preferred.
• Experience - Knowledge of Accounts Receivable, Dispute Resolution, and Credit Functions.
• Computer Skills - Computer proficiency with Microsoft (Word, Outlook, PowerPoint) and Internet applications; I Series/AS400 experience preferred; 10 key typing skills.
• Advanced Excel experience preferred.

The expected pay range for this role is $21.75 - $24.00. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon several factors, including but not limited to the candidate's qualifications, education, experience, internal equity, union status (where applicable) and alignment with market data. Johnson Brothers offers eligible team members and their dependents comprehensive health benefits and programs, which include medical, dental, vision, life insurance, health savings and flexible spending accounts. Other benefits for eligible team members include 401(k) with an employer match, short term disability coverage, company-paid long term disability insurance, generous paid time off (PTO) plans and paid parental leave.

Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.