Server

Job Description

Job Description

Description : Job Summary :

The primary mission of the server is to provide fast, informed, and friendly service to every guest they interact with by carrying out service, perform table maintenance, complete side work, maintain health code standards, and provide excellent guest service by ensuring that every guest leaves with the anticipation of returning, because of their positive and courteous experience at Smothered

Requirements :

Essential Functions & Responsibilities :

• Enthusiastically represent the Smothered brand, beverages, and company values by engaging in positive gestures of respect, courtesy and kindness to internal and external guests consistent with Smothered values and expectations.
• Display a sense of urgency and attention to detail by anticipating the guests’ needs and responding appropriately.
• Develop and maintain up-to-date knowledge about Smothered beverages, all cafe drinks and specials, as well as food served at the taproom or restaurant, including specific ingredients that are commonly associated with either food allergies or specific dietary needs. Regularly take initiative to share and discuss knowledge of products with guests.
• Maintain a clean, friendly and welcoming environment, specifically responsible for maintaining cleanliness and properly stocked items in all areas of the front-of house, bar areas including counters, sinks, plates, glassware, office (common coworker areas), and storage areas.
• Follow the Smothered steps of service throughout the entire guest experience at the taproom or restaurant including but not limited to :
• Greet guests in a positive, friendly manner and make them feel welcome ensuring that all guests entering the restaurant are greeted within one (1) minute of their arrival.
• Check identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests that are not of legal age.
• Take food orders and accurately enter order and special requests into P.O.S. System. Work with back-of-house coworkers to ensure order is filled correctly.
• Establish positive guest relations with guests of the taproom or restaurant and maintain a rapport with guests with the goal to build a positive reputation and return business.
• Actively inform guests of our drink limit, identify visible intoxication of guests, and take the appropriate steps per Company policy and applicable law to refuse service to intoxicated guests.
• Itemize bills correctly and efficiently secure payment from guests.
• Bid farewell to guests, using the guest's name when known, and encouraging them to return.
• Independently identify issues that may directly affect the quality of the guest’s experience and take steps towards addressing the concerns with solutions that parallel Smothered's values and expectations. Resolve low level guest issues with efficiency and a courteous attitude. Immediately informs management of all guest issues or complaints.
• Answer guest inquiries via incoming phone calls and process to-go orders through phone calls. May accommodate any special needs of guests.
• Responsible for opening / closing duties and side work as assigned including but not limited to :
• Regularly emptying trash, cleaning bathrooms, and cleaning / stocking front-of-house areas.
• Miscellaneous cleaning projects to include cleaning beer lines on a regularly scheduled basis.
• Washing glassware using proper techniques.
• May assist management in performing inventory as assigned.
• Ensure communication is passed across the organization from management to every coworker in the location.
• May assist management in developing and maintaining functional procedures, work instructions, and training checklists related to position duties.
• Complies with federal, state, and company policies, procedures, and regulations.
• Supports coworkers and departments with tasks and project-based work. Perform all other duties and tasks as assigned.

Knowledge, Skills, and Abilities Required :

Physical Demands / Work Environment & Conditions :

The physical demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job. While performing the duties of this job : the employee is continuously (90-100%) required to : balance, stand, and walk; use repetitive motion of hands to reach, grasp, hold, handle, or feel; use repetitive motion of fingers to pick, pinch, and type; push, pull, and lift up to 15 pounds of force to move objects; and talk or hear. Specific vision abilities required by this job includes visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of people, facilities, and food & beverages.

The employee is frequently (60-90%) required to : read, write, prepare / analyze data and monetary amounts; reach use hand-eye coordination; push, pull, and lift up to 30 pounds of force to move objects.

The employee is occasionally (30-60%) required to : climb using step-stools; stoop or crouch;

The employee is rarely (0-30%) required to : climb using ladders; sit; push, pull, and lift up to 50+ pounds of force to move objects.

The employee is subject to both indoor and outdoor environmental conditions. An employee, if assigned to an outdoor patio, may be subjected to extreme heat including temperatures near or over 100 degrees for periods of more than one (1) hour, including wind and varying humidity levels. The employee is subject to noise. There is sufficient noise to cause an employee to speak loudly in order to be heard above ambient noise level. Employees may be required to function in narrow aisles or passageways.