Patient Collection Representative

What you will be doing?

The Upfront Admissions Financial Counselor will analyze financial information to determine patient ability to pay or qualification for financial assistance; analyze balances in order to determine appropriate action. Position is also responsible for: Utilize available resources to obtain eligibility information; update patient demographic and financial information; communicate with staff, patients and payers, as required to obtain or verify billing information or payment; answer questions, resolve concerns and document specific actions taken on individual accounts in the billing systems. This position will also be responsible for insurance collections and patient payment posting. This position is responsible for considering the status of the entire patient account and for exercising judgment to determine appropriate course of action to bring account to resolution.

What tasks are required?

Job Type: Part-time ; hours determined by Facility

Analyze and take appropriate action on unresolved accounts, including payer denials.

Evaluate patients' financial information to determine their ability to make payments or qualify for financial assistance, adhering to the Medical Centers' Financial Assistance Policy. This may involve setting up suitable payment plans

Review credit balance accounts and implement necessary actions.

Serve as a financial counselor during intake, discussing insurance and financial obligations with patients upon admission.

Update patient demographic, financial, and payer information in applicable systems.

Communicate with staff, patients, and third-party payers as necessary to verify billing information, process payments, and address inquiries or concerns.

Assess the status of entire patient accounts and exercise judgment to determine the appropriate resolution.

Maintain spreadsheets and prepare original correspondence using Microsoft Excel and Word.

As a Financial Counselor, you will verify benefits and eligibility on all admission inquiries, prepare admission folders, and collect co-pays/deductibles from patients. You will also be key in establishing effective and timely payment plans, coordinating with utilization review and discharge planning to minimize non-payment risk, and ensuring accurate financial collections.

Accurately verify insurance benefits and eligibility for all admissions.

Prepare admission folders and collect co-pays/deductibles from patients.

Assist with payment plans and coordinating financial arrangements with collection personnel.

Collaborate with utilization review and discharge planning to limit non-payment risk.

Provide ongoing patient benefit information and participate in patient discharge procedures.

Performs other duties as assigned.

Complete annual education requirements, if applicable

Maintains standards of professional society procedures and ethical behavior.

Maintain client confidentiality at all times.

Report to work on time and as scheduled.

Participate in performance improvement and continuous quality improvement activities.

Represent the organization in a positive and professional manner at all times.

Communicate the mission, ethics and goals of the organization.

What we need from you?

High School graduation or equivalent

Two years of experience in patient accounting, customer service, or a related office environment OR Equivalent education/experience.

Knowledge of UB, CMS 1500 and other utilized billing forms and payer requirements.

Knowledge of KIPU and CollaborateMD Billing and/or Professional Billing, and registration systems.

Ability to lift up to 25 pounds.

While some minor flexibility in service provision is possible, employee will work agreed upon shift schedule. Shift schedules will be signed off upon by employee and supervisor, and will remain in place unless a new schedule is agreed upon and subsequently signed off upon as well.

All ARS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. ARS ubsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.