Guest Service Liaison

Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team. We are in the “making people happy” business, we just happen to serve great food and offer next-level hospitality. We work hard, make people happy, and have fun while we are doing it!

We are seeking a Guest Liaison to join our James Beard award winning team at one of our D.C Michelin starred restaurants: Rose’s Luxury, Little Pearl, and Pineapple and Pearls, and Extra Fancy, our international events company.

Our focus at Pineapple and Pearls is to create an exciting and enjoyable experience for our guests each night. We want to take all the fun and fancy aspects of "fine dining" and shed all the awkwardness and stuffiness that, unfortunately, often accompanies it.

And just in case you haven't heard of us, some of our accomplishments in our first year of operating (to gloat a little) are listed below:

• 2 Michelin Stars in 2017, 2018
• AAA Five Diamond Award 2018
• 4 stars Washington Post Fall Dining Guide 2016
• #1 in Washingtonian Top 100 restaurants 2017

Some Things to Know About Us:

Our mission is “To make this the most enjoyable place to work in and the most enjoyable place to dine”. This is the reason we are here. This is why we do what we do.

We are big on communication and organization. We believe these are huge keys to success. The better we are able to communicate and organize ourselves, the more success we will have.

We are big on teaching and growth. We work hard to make sure everyone is constantly growing and learning. We want everyone who works with us to become a better cook, barista, chef, manager, guest liaison, and most importantly, leader.

We like having fun. While we take our jobs very seriously, we also do so lightheartedly. In other words, we love to hustle and get better everyday but we also love to do it while laughing and having fun at the same time. (And yes, that is possible).

We have awesome benefits for full-time employees

• 100% Company-paid medical benefits
• 100% Company-paid dental benefits
• Average 45-50 hour work-week for salaried employees
• Unlimited Paid Time-off Policy for salaried employees
• Parental Leave Plan
• 401K plan
• Complimentary gym membership
• Employee Assistance Program (covers mental health services, legal services, and additional support)
• Life insurance
• Critical illness insurance
• Personal Financial Advisor services
• Somm Certification Reimbursements
• WMATA SmartBenefits program
• Most major holidays off
• Access to our Vision benefit program
• Unlimited high fives!

Qualifications and skills:

The Guest Liaison is the face of the restaurant and the first person a guest interacts with. They are someone who is intelligent, outgoing, thoughtful, and detail-oriented. Responsibilities of the Guest Liaison include greeting guests and making sure their entire experience is remarkable from start to finish but they also oversee many other parts of the operations. The duties include but are not limited to menu printing, research and oversight of guests lists/notes, management of branded materials, and much more. The Guest Liaison reports directly to the Service Manager.

Candidates should be comfortable in a fine dining environment and possess a strong knowledge of food and wine. If you are interested, please send us your resume along with a brief note about why you think you might be a good fit. No need to attach a cover letter, and certainly no selfies. Thanks and we look forward to hearing from you.