Senior Client Success Manager

Senior Client Success Manager

Wellth is a pioneering digital health company. Wellth is a fast-growing, growth-stage digital health company headquartered in Los Angeles. Our mission is to motivate people living with chronic conditions to make healthier choices, every single day.

We use behavioral economics, habit science and technology to motivate lasting behavior change in some of the highest need and most underserved populations in the US (Medicare and Medicaid), drastically changing their quality of life and health outcomes. We have demonstrated results with several large insurers and health systems (e.g. reducing hospitalizations by over 40%), and are now rapidly scaling. Our goal is to be the category leader in improving health outcomes for hard-to-engage populations. A key difference at Wellth compared to other digital health companies is that our users (Members) actually use Wellth every single day - think TikTok tier daily engagement (and data generation!).

But most importantly, our work quite literally saves lives by stabilizing chronic disease patients and preventing disease progression, hospitalization, and other bad outcomes. We are a mission-driven company where you work with incredible talent and see tangible differences directly from your impact.

You will have the opportunity to manage client accounts with leading health plans and providers across the country.

Some of your responsibilities will include :

• Own the relationships between Wellth and our healthcare customers, typically large Payer and Provider organizations, and ensure successful implementation, adoption and performance of our solutions in their organizations.
• Map and navigate a productive path through complex healthcare organizations and coordinate with Sales to grow an existing account base through identification of new opportunities and expansions.
• Be a strategic partner to our clients, ensuring that our programs are serving their needs and helping them identify areas of opportunity proactively.
• Create and deliver customer-focused data analyses to demonstrate program performance and value to our customers.
• Serve as the voice of the customer and champion customer needs internally at Wellth.
• Make everything that we do better and smarter, using data as your guide where possible.

Specifically, you will :

You will be working cross-functionally internally and externally.

You will work with :

You might be the candidate we're looking for.

We're looking for someone who has :

In addition to the above, our ideal candidate has experience / familiarity with :

You will enjoy working with us at Wellth.

The benefits of working with us include :

Base Compensation : $110,000 - $160,000

Wellth is an equal-opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.