Senior Workforce AnalystVirtualVocations • Olympia Heights, Florida, United States
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Senior Workforce Analyst
VirtualVocations • Olympia Heights, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Delivery Senior Workforce Analyst to join their Strategic Planning and Analytics Workforce team.
Key Responsibilities
Provide updates and tracking of projects to operational business partners across various segments
Collaborate with workforce and operational teams to develop and lead projects
Utilize data analytics to present insights and drive process improvements
Required Qualifications
2+ years of call center and workforce management experience
2+ years of experience with workforce management software (IEX preferred)
2+ years of call delivery experience, including working with third-party vendor partners
2+ years of experience with analytical and presentation tools (Excel / PPT)
Salary requirement less than $34 per hour
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Workforce Analyst • Olympia Heights, Florida, United States
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