Director of Engineering

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Director of Engineering you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Director of Engineering at Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay twice a year at each hotel!
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive Medical, Dental, Vision Benefit
• Competitive retirement scheme

As a Director of Engineering at The Beverly Hills Hotel, compensation will range between $175,000-$180,000 annually.

What you'll do

You’ll love what you do and take pride in delighting our guests:

A day in the life of our Director of Engineering… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Director of Engineer accomplishes would be lengthy but the list below is essential to know.

• Our Director of Engineering is responsible for communicating clearly and precisely with guests, management and co-workers to their fullest understanding. They provide timely feedback and a display of urgency with each request during the day. This will include having working knowledge of Outlook and, Nexus as communication tools, working well under pressure and in emergency situations, is a clear thinker and can resolve problems to ensure our guests receives nothing but the best experience.
• Ensures NEXUS usage and optimization from all team members. Analyzes customer feedback and forms appropriate action plans. Participates in active guest recovery for missed expectations. Directs team members to strive for continuous improvement and excellence in all areas of responsibility.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising work performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Our Director of engineering must have the ability to develop a meaningful budget and monthly tracking of expenses program.
• Sometimes our guests have special requests involving special television channels, temperatures set precisely a certain degree and even special occasions. Most of these requests are fulfilled through the direction of our Director of Engineering.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Director of Engineering is relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Director of Engineering must communicate with other departments and extended hotel team in order to ensure the alignment remains.
• The items shared are essential. However, to ensure consistency, our Director of Engineering is provided with specifics on how we care for their department and our hotel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The Director of Engineering is occasionally required to walk; sit.

What you'll bring

You’ll bring your unique personality and passion to the role and the team.

• All of our employees are ambassadors of our Vision, Values and culture. Our Director of Engineering do this with all they do.
• English is the primary language used in our hotel, however Spanish is also desired. Attention to detail is critical for our this role.
• We pride in nurturing an environment where Working Together is a must. Our Director of Engineering is our biggest champions of this.
• Our hotels operate nonstop, this require flexibility from everyone on the team.
• Five to ten-years related experience and training; or equivalent combination of education and experience.