Business Analyst- Jackson, MS (Hybrid Role)

Position: Business Analyst

Location: Jackson, MS (Hybrid Role)

Collaborate with MDCPS functional leads and SMEs to understand, index, and document future-state Business

Processes using industry-standard notations (., BPMN)

Build Methods and Procedures Documentation for specific tasks within a business process where step-by-step

instructions are required

Analyze future-state workflows for improvement and optimization opportunities

Work closely with MDCPS and vendor project teams (Development, OCM, Testing, Training, to ensure that

Business Process documentation aligns with project objectives and timelines

Provide expertise in process mapping, modeling techniques, and best practices – transition knowledge and

documentation to MDCPS at the close of the project

Conduct workshops and interviews where required to address potential gaps in future-state Business Process and / or

Methods & Procedures documentation

Support the implementation of process improvements by providing guidance and documentation to relevant

stakeholders

Manage project “open items” pertaining to Business Process and / or Methods & Procedures to closure leveraging

Business Process Flows and Methods & Procedures documents of record Scoring Method

Manage interim process design and maintenance where temporary alterations in a standard Business Process may be

required to manage anticipated system downtime or workarounds for production defects

Maintain Business Process and Methods & Procedures documents of record for the project team

Required Skills:

Bachelor's degree in Business, Information Systems, or a related field

Proven experience as a Business Process Modeler or similar role

MS Dynamics 365 Functional/Back end Experience including solution design data model experience, process optimization and workflow analysis

Proficiency in using business process modeling tools (., Visio, Lucidchart, or dedicated BPM tools)

Strong understanding of business process modeling notations, particularly BPMN

Excellent analytical and problem-solving skills

Effective communication and collaboration abilities

Knowledge of process improvement methodologies (., Six Sigma, CMMI) is preferred

State Government experience and specific experience in DHS or Child Welfare domains is preferred

Detail-oriented with a focus on producing high-quality deliverables