Service Support Specialist

Service Support Specialist

Job Category: Call Center

Location: St Paul, MN 55103, USA

Job Details

As a Repair Coordinator, you will:

• Be eligible to earn an extra $1.25-$1.75 per hour, based on service level! (Incentive Plan)
• Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text.
• Coordinate service for our customers with our in-house repair technicians or appropriate external service providers.
• Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products
• Document every customer interaction including service requests, troubleshooting steps, and customer communications.
• Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems.

To succeed as a Repair Coordinator, one must:

• Demonstrate outstanding communication skills written and verbal, active listening, empathy, professionalism, and problem-solving skills
• Be a part of a team that is committed to meeting and exceeding customers' expectations.
• Be punctual and committed to excellent attendance

Requirements:

• High school diploma or GED
• Ability to work as a member of a cross-functional team
• Proficiency with technology including Microsoft Office
• Strong typing skills, a minimum of 40 WPM
• Successful completion of pre-employment criminal background check and drug screening

Training and Hours: Our Repair Department conducts monthly appliance and process training. All ideas for improvement are welcome. Career growth and employee personal/professional development are top priorities within the department.

• Full-time, 8:30am-5:00pm, Monday through Friday
• Training hours are 7:30am 4:00pm for 2 weeks
• On-site at our St Paul Corporate Office , near Dale Street and I-94 East

Pay: $20.00 - $23.00 per hour + incentive plan of up to $140.00 bi-weekly, after 90 days. Plus $1500 hiring bonus!

What's in it for you:

• Medical, Dental, and Vision Insurance
• Company-paid Short-term Disability
• 401k and Profit Sharing
• PTO and Paid Holidays
• Appliance discounts

Company Overview: Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 14 great store locations.

Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family.

Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at 651-222-0011.