Senior Lead AI Technologist

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen AGT Organization, led by the Chief Revenue Officer, is building a new team (AUTOMATION LAB) to leverage emerging technologies within the Artificial Intelligence field to reengineer existing business processes and reimagine how we go to market with these technologies. The AUTOMATION LAB will sit within the AGT Commercial Excellence Function, and will partner with Sales, Customer Success, Solution Architecture and other AGT functions across all Lumen's GTM segments - Large Enterprise, Mid-Market, Global Partner Sales, Wholesale, and Public Sector.

The Sr Lead AI Technologist will report to the SR DIR AUTOMATION LAB. The AUTOMATION LAB team will identify, design, develop, and implement AI solutions to transform and drive continuous improvements across business processes and ways of working within the AGT organization.

The Main Responsibilities

Work with broader AUTOMATION LAB Team to identify high impact opportunities where AI technologies can streamline existing processes and improve outcomes - speed, level of effort, cost.

Help to reengineer and optimize existing workflows by integrating AI technologies into core processes and workflows.

Partner internally to design, develop, and deploy AI / ML models, automation tools, and Agents to ensure solutions are scalable, robust, secure and adhere to governance.

Collaborate closely with IT, Data Science, Operations, and Business Analyst teams to gather requirements and integrate AI solutions into the existing technology stack.

Act as a change agent in AGT for AI-driven workflows. Collaborate cross-functionally to develop communications plans and training programs to help employees adapt to the new tools and processes.

Help to establish key performance indicators (KPIs) to measure the impact of AI initiatives on business outcomes.

Uphold responsible AI practices by ensuring solutions adhere to ethical guidelines, data privacy regulations, and fairness

Stay abreast of emerging AI technologies, tools, and best practices. Continuously research and evaluate new AI developments (such as advanced machine learning algorithms, generative AI, etc.) for potential application in the company

Regularly report progress of AI initiatives to senior leadership and other stakeholders. Communicate successes, lessons learned, and opportunities in a clear, non-technical manner.

What We Look For in a Candidate

Bachelor's degree in a related field or equivalent years of experience and expertise. Master's or relevant advanced degree is preferred.

10 years of experience in roles involving technology-driven process improvement, with at least 1-3 years in AI / ML projects or digital transformation initiatives

Experience linking AI solutions to business strategy and demonstrating tangible business value (e.g., cost reduction, revenue growth, customer satisfaction improvements)

Hands-on experience with large language models (LLMs), including open-source and commercial offerings, and advanced prompt engineering.

Expertise in model optimization techniques such as retrieval-augmented generation (RAG), fine-tuning, reinforcement learning, and pre-training.

Familiarity with agentic AI patterns, multi-agent systems (including control patterns), and orchestration frameworks (e.g., LangChain, LangGraph) is a strong plus.

Strong background in NLP, supervised learning, and deep learning, with a record of deploying impactful AI / ML solutions at scale.

Proficiency in Python and modern ML frameworks such as PyTorch, TensorFlow, and Huggingface.

Capable of being involved in multiple projects in parallel using agile or hybrid methodologies. Demonstrated ability to work cross-functionally to deliver complex projects on schedule.

Excellent analytical thinking to interpret large datasets and model outputs. Creative problem-solving aptitude to tackle complex process challenges with AI-driven solutions

Solid understanding of AI ethics, data privacy, and security best practices. Experience in ensuring compliance with regulations (e.g., GDPR) in technology projects. Committed to using AI responsibly and fostering trust in AI solutions deployed within the organization

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states : AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$136,121 - $181,494 in these states : CO HI MI MN NC NH NV OR RI

$142,603 - $190,137 in these states : AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Learn more about Lumen's :

Benefits ()

Bonus Structure

#LI-Remote

What to Expect Next

Requisition # : 340696

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page () . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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