Help Desk Applications Specialist

We are conducting a search for an experienced Help Desk Applications Specialist for a well-known law firm in their Hackensack, NJ office.

Work schedule will be Monday through Friday 9 : 30 a.m. - 5 : 30 p.m.

The Help Desk Application Specialist is an internal escalation point in the Help Desk team. This is a new role designed to enhance the knowledge base of the Help Desk team. It will require a high level of knowledge of the Firm's application suite and systems.

What You'll Do :

• To be successful in this role, the candidate will also need strong documentation skills, consistently conduct independent research on new issues and excellent attention to detail.
• As part of the Help Desk team, this position includes providing hardware and software technical assistance to the Firm's users.
• Setup and support of video conferences to other Firm offices as well as outside entities as requested.
• Must be knowledgeable in Teams and hosting Zoom calls.
• Maintain inventory of Firm technical equipment and supplies.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Excellent written and verbal communication skills.
• Beta-testing software applications.
• Experience with a ticket management system.
• Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.
• Provide, on a rotating basis, after hours on-call coverage for end user support.
• Experience with Microsoft Windows 10 desktop environment.
• Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
• Knowledge in the development, enhancement and maintenance of templates, macros and forms for document production is preferred.
• Legal specific software such iManage, Worksite, Workshare, etc preferred.
• Applicant needs to have strong interpersonal skills as well as good aptitude to learn new tasks quickly.
• Travel to remote offices.
• Law firm or professional service firm background a plus.