Program Assistant

Job Description

Job Description

The Program Assistant provides administrative, operational, and marketing support for continuing education and workforce development programs. This role works closely with the program managers to support program logistics, student services, database management, marketing initiatives, and day-to-day operations to ensure efficient and effective program delivery.

POSITION SUMMARY

Responsibilities include, but are not limited to :

• Assist with student registration and enrollment, ensuring accurate and timely processing of participant information.
• Maintain and manage program databases and customer relationship records, tracking enrollment, engagement, and program outcomes.
• Support marketing and outreach efforts, including creating and sending email campaigns through platforms such as Constant Contact.
• Develop promotional materials and digital assets using tools such as Canva for flyers, social media, and website content.
• Track and manage program data using Excel and Google Sheets, producing reports for internal use.
• Assist with the implementation and documentation of administrative procedures to improve workflow efficiency.
• Maintain program calendars and coordinate scheduling of classes, meetings, and events.
• Provide front-line customer service by responding to inquiries from students, instructors, and community partners by phone, email, and in person.
• Support instructor onboarding and logistics, including preparation of materials and room or virtual setup.
• Assist with event coordination, including workshops, orientations, site visits, and job fairs.
• Progress from supporting program management to managing CEWD programs, under the supervision of the program manager.
• Provide general administrative and clerical support to ensure smooth department operations.

SPECIAL SKILLS AND QUALIFICATIONS

Education :

Experience :

Knowledge, Skills, and Abilities :

SALARY AND BENEFITS

Bergen Community College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.