Home Loan Post-Close Processing Specialist

The Home Loan Post-Close Processing Coordinator will provide quality customer service by obtaining necessary documentation for underwriting the loan file, ordering third party documentation, communicating directly with the customer and/or mortgage loan originator in a professional and effective manner to obtain necessary documentation, and provide proper disclosure as required by local, state, and federal regulations.

HLD Post-Close Loan Processing
• Set up draw screen in the mortgage system and send loan draw welcome email to borrowers and builder.
• Monitor construction draw inbox, process emails received within 24 hours of receipt.
• Notify builders when inspections have been ordered and their expected due date. Update mortgage system with order details.
• Follow up on past-due draw inspections.
• Send disbursement authorizations to borrowers prior to releasing any draw. Communicate to builders and borrowers what is being paid for on each draw.
• Request Certificate of Occupancy and final draw amount when final inspection request has been received. Then notate loan is ready for modification.
• Ensure builders sign final lien waiver prior to releasing final draw.
• Request required documents needed for loan modification from borrower.
• Schedule loan modification with borrowers and loan originator.

General Customer Support
• Provide customer service to mortgage loan originators, customers, external vendors, and loan investors.
• Update the loan originators on the progress of the loan file in an efficient, accurate manner.
• Contact the loan originator or the borrower to obtain any missing documents.

Other Duties as Assigned/Personal Employee Development
• Other duties and responsibilities as assigned, which may include specific projects.
• Participate in continuous learning activities to sustain knowledge of the industry, management practices, and Association policies, procedures, and guidelines.

Requirements

Education and/or experience to an associates degree, and 1-2 years of loan administration experience preferred.