Student Lending Customer Advisor

A company is looking for a Student Lending Customer Advisor II for the 2nd shift.

Key Responsibilities

Handle incoming calls and provide guidance and solutions to prospects and customers with basic lending needs

Maintain ongoing communication with customers and evaluate documentation for loan applications

Participate in training aimed at advancement and meet established scorecard metrics and volume goals

Required Qualifications

3-5 years of proven success in growing customer products per household and overall banking relationship

3-5 years of proven customer service excellence and efficient problem resolution

Experience working in a call center environment

Proficient PC skills, including MS Office experience

Ability to work independently and in a team environment