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Information and Referral Specialist (PT)
Information and Referral Specialist (PT)Area Office on Aging of Northwestern Ohio • Toledo, Ohio, USA
Information and Referral Specialist (PT)

Information and Referral Specialist (PT)

Area Office on Aging of Northwestern Ohio • Toledo, Ohio, USA
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  • [job_card.part_time]
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Join a Mission-Driven Team as an Information & Referral Specialist!

Toledo Ohio Part-Time Non-Exempt Department : Aging Disability and Resource Network (ADRN)

The Area Office on Aging of Northwestern Ohio (AOoA) is seeking a compassionate and detail-oriented Information & Referral Specialist to serve as the first point of contact for individuals seeking help information and support. This position is responsible for delivering accurate information excellent customer service and timely referrals to agency programs and community resources that promote independence dignity and connection for older adults and individuals with disabilities.

If you enjoy helping people thrive in a fast-paced environment and are skilled at connecting others to services and solutions we invite you to join our mission-driven team!

What Youll Do

  • Provide accurate and timely information to consumers families caregivers and professionals seeking assistance with ageing and disability services.
  • Create a positive and compassionate experience for every person contacting the Area Office on Aging.
  • Conduct intake screenings for individuals seeking services collecting essential data and determining eligibility for programs such as PASSPORT Assisted Living Waiver and Nursing Home Pre-Admission .
  • Document and forward referral information for appropriate internal AOoA programs and community partners.
  • Respond to inquiries via phone email in-person visits and live chat through the agency website.
  • Schedule assessments and appointments for AOoA staff as needed.
  • Participate in outreach efforts to increase awareness of AOoA programs and community resources.
  • Maintain accurate data entry and service documentation within agency systems.

What Were Looking For

  • Minimum of three (3) years of experience in information and referral customer service or a related environment.
  • Strong communication interpersonal and computer skills.
  • Knowledge or experience within the aging or disability services network preferred.
  • Bilingual (Spanish / English) fluency is highly desirable.
  • Ability to multitask maintain professionalism and handle sensitive information with discretion.

    • Why Youll Love Working Here

    At AOoA were more than a workplace were a purpose. Every day youll make a real difference by helping older adults and individuals with disabilities access the care resources and respect they deserve. Youll join a collaborative team that values compassion connection and community impact.

    Benefits

  • Medical Dental and Vision Insurance
  • Company-Sponsored Life Insurance
  • 403(b) Retirement Plan with Company Match
  • Paid Time Off (PTO) and Personal Days
  • Continuing Education and Certification Assistance
  • Short- and Long-Term Disability Coverage
  • Employee Referral Bonus Program

    • Additional Requirements

  • Must satisfactorily complete a Motor Vehicle Record (MVR) check fingerprint criminal background check and drug / alcohol screening.
  • Employment is contingent upon continued program funding.
  • AOoA is a drug-free workplace and an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration without regard to race color religion sex national origin disability veteran status or other protected characteristics.

    • Apply today and help make a difference in the lives of older adults across Northwest Ohio!

    Required Experience :

    IC

    Key Skills

    Information Management,HIPAA,FIPS,Records Management,Windows,System Security,NIST Standards,IT Support,DIACAP,Medical Records,FISMA,RMF

    Employment Type : Part-Time

    Experience : years

    Vacancy : 1

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