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Patient Care Coordinator III
Patient Care Coordinator IIIInova Health System • Falls Church, VA, United States
Patient Care Coordinator III

Patient Care Coordinator III

Inova Health System • Falls Church, VA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Inova Schar Institute- Life with Cancer is looking for a dedicated Patient Care Coordinator III to join the team. This role will be full-time day shift from Monday - Friday, between 8 : 00 a.m. - 5 : 00 p.m.

The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits :

  • Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance : offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support : offering all Inova team members, their spouses / partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Work / Life Balance : offering paid time off and paid parental leave.

Job Responsibilities

  • Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
  • Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
  • Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
  • Reads, reviews, and interprets multiple documents requesting services.
  • Interact with client facility staff over the telephone to intake calls.
  • Maintains multiple databases pertinent to their service line.
  • Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
  • Accurately searches and inputs patient information into client Electronic Health Records (EHR).
  • Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
  • Notifies management of problems, concerns, and compliments received in real time.
  • Generates performance reports using computer software.
  • May perform additional duties as assigned

    • Minimum Qualifications

  • Experience - 2 years of experience with call center, customer service or related profession
  • Education - High School diploma or equivalent

    • Preferred Qualifications

  • Experience - Oncology exp. and experience with EPIC
  • Education - Bachelors degree or higher
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