Senior Account Manager, Commercial Lines

About Acrisure

A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In the last twelve years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership accountability and collaboration we equip our teams to work at the highest levels possible.

Job Summary :

Acrisure is seeking a Senior Account Manager to join our growing team. The Senior Account Manager is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate efficient and effective responses. This role requires subject matter expertise in client services and coordination accurate insurance processing and customer experience delivery.

Responsibilities :

Manages the overall team operations client coordination and customer service delivery. This includes coordinating coaching and prioritization as well as reviewing and managing the overall workload.

Leverage knowledge and expertise in client services insurance processing and customer experience to develop coach and assist Account Associates and other team members.

Assists Producers and Account Executives with Client service commitments.

Ensures service standards are met trends are identified and process improvements are implemented on the team.

Functions as the day-to-day customer contact and focuses their time on trouble shooting issues and helping the client make well-informed decisions that position the client for success.

Manages the new business and renewal process as well as oversees day to day client changes.

Accountable for client service delivery through : High and / or increased client retention Rounding of accounts Referrals and Uneventful renewals

Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information and insurance markets for a timely response of quotes.

Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan and the plan is executed. Creates accurate proposal / deliverable for the Producers and Service Teams to utilize at client renewal meeting.

Reviews quotes for accuracy against supporting documents. Negotiates additional coverage / price with the underwriter.

Quickly and accurately completes the renewal bind processes and checklist and ensures all aspects of the renewal are completed and documented within the file.

Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests.

Requirements

Required Qualifications :

Current Insurance License in Property & Casualty and / or Health & Life for the state in which your agency office is located.

Ability to work toward professional designation.

Must be comfortable in an electronic environment with strong computer skills.

Strong working knowledge of Word PowerPoint and Excel.

Excellent people skills and ability to work well in a team environment.

Excellent verbal and written communication skills.

Strong organizational skills and attention to detail.

Education and Experience :

Required Qualifications

High school diploma (college preferred)

Bachelors Degree in a Business or related field OR equivalent relevant experience

A minimum of 5 years experience within the insurance industry or business-related experience

Benefits and Perks :

Competitive compensation

Generous vacation policy paid holidays and paid sick time

Medical Insurance Dental Insurance and Vision Insurance (employee-paid)

Company-paid Short-Term and Long-Term Disability Insurance

Company-paid Group Life insurance

Company-paid Employee Assistance Program (EAP) and Calm App subscription

Employee-paid Pet Insurance and optional supplemental insurance coverage

Vested 401(k) with company match and financial wellness programs

Flexible Spending Account (FSA) Health Savings Account (HSA) and commuter benefits options

Paid maternity leave paid paternity leave and fertility benefits

Career growth and learning opportunities

and so much more!

Please note : This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

At Acrisure we firmly believe that an inclusive workforce drives innovation creativity and ultimately our collective success.

We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at your new opportunity awaits you.

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us :

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including :

Physical Wellness : Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

Mental Wellness : Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Financial Wellness : Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

Family Care : Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

California Residents : Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy .

Recruitment Fraud : Please visit here to learn more about our Recruitment Fraud Notice .

Welcome your new opportunity awaits you.

Required Experience :

Manager

Key Skills

Forecasting,Hyperion,Cost Management,Construction Estimating,QlikView,Bus Driving,Analysis Skills,HubSpot,Salesforce,Market Research,negotiation,Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1