Enterprise Customer Success Manager Key Accounts

At were redefining customer engagement for e-commerce brands by empowering them with their own AI-powered ambassadors to deliver hyper-personalized Email and SMS interactions at an unprecedented scale.

Our platform enables brands to communicate with their audience in a natural and contextually relevant manner driving higher engagement and conversion rates. While increasing LTV and driving measurable growth we help brands stay focused on what matters most - the customer.

Why join us

Were a fast-moving team building a high-growth company thats transforming the e-commerce industry. As an early team member youll play a key role in shaping both our product and the future of e-commerce with the opportunity to grow alongside us.

What youll do

As our Enterprise CSM youll own the relationships with our largest e-commerce brands - think Backcountry Fabletics J. Jill and others - and serve as a strategic advisor to help them reinvent their email marketing from the ground up. Youll partner closely with our product AI and strategy teams to help brands implement and scale AI-first high-performance retention workflows.

Own a portfolio of our highest-value clients across DTC and omni-channel e-commerce

Drive onboarding implementation and long-term success with platform

Partner with clients to build efficient AI-enhanced email strategies that 10x output with minimal operator input

Analyze performance and optimize for higher engagement conversions and Revenue per Send

Educate clients on best practices cutting-edge workflows and whats working across our customer base

Gather feedback and act as the internal voice of the customer - informing product features and go-to-market strategy

Deliver proactive support strategic check-ins and high-touch communication that reinforces value

Help build scalable systems playbooks and tooling for success as we grow the CS org

What were looking for (ideally)

3-5 years experience in Customer Success Account Management or Strategy roles at e-commerce SaaS or MarTech companies

Deep familiarity with e-commerce retention channels especially email (Klaviyo Postscript Attentive etc.)

Experience working with large-scale DTC brands ($50M$500M GMV)

Understanding of AI / automation trends in marketing - comfortable helping brands evolve from legacy workflows

An AI-first operator - your default instinct is to use AI to solve problems streamline workflows and unlock leverage at scale

Analytical mindset - you can read performance data identify opportunities and communicate insights clearly

Excellent communication skills - youre comfortable advising VP / C-suite clients and leading strategy calls

Strong ownership mentality with a bias for action and continual optimization

Compensation Benefits

Base depends a lot on the person but we reward A players

Equity included

If youre curious ambitious and hungry to build something big feel free to email our founder directly - wed love to hear from you.

Required Experience :

Manager

Key Skills

SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1