IT Support Specialist

Job Description

Job Description

The IT Support Specialist will provide day-to-day technical support across the organization, focusing on troubleshooting and maintaining printers, network systems, and Google Workspace.

This role is critical during a period of transition as their current IT staff member departs, and they build our in-house capabilities.

Key Responsibilities :

Provide daily IT support for staff across multiple locations, including troubleshooting personal and network printers, resolving connectivity issues, and supporting remote deposit functions.

Maintain and optimize Google Workspace and ensure seamless network integration for all devices.

Address technical issues efficiently without getting bogged down by minor problems.

Escalate complex issues to higher-level support (Tech MD) as needed, while striving to resolve as much as possible in-house.

Collaborate with the IT Manager and Head of IT to ensure smooth operations and transition.

Assist with computer switching and ensure all devices are on the same network.

Support the organization during a period of change, including adapting to new processes and technologies.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities.