Senior Director, Profit Protection & Risk Management

The Senior Director, Profit Protection & Risk Management provides enterprise leadership and strategic oversight for WHSmith’s Profit Protection, Risk Management, and Compliance functions, including Asset Protection, Investigations, Food Safety, Health & Safety (OSHA), and Store File Integrity. This role ensures disciplined governance of programs that protect people, property, and profit while embedding a culture of accountability, compliance, and continuous improvement. Acting as a trusted business partner to Operations, Finance, and Legal, the Senior Director drives visibility into losses, shrink, and operational risk through analytics, prevention strategies, and end-to-end incident management.

Key Responsibilities

Strategic Leadership & Program Oversight

• Lead the design and execution of WHSmith’s enterprise Profit Protection and Risk Management strategy across retail, food, and corporate operations.
• Develop, publish, and govern standardized loss prevention programs, risk controls, and investigative frameworks.
• Oversee execution of physical inventory counting, reconciliation, and post-audit analysis, ensuring accuracy and compliance.
• Partner with Finance, Field, and Operations teams to ensure reporting accuracy and timely investigation of variances or anomalies.
• Oversee field investigations, recovery efforts, and asset protection performance metrics.
• Serve as the company’s primary liaison on regulatory and compliance matters related to safety, insurance, and loss prevention.

Risk Management & Compliance

Performance Optimization & Business Partnership

Required Qualifications

Skills & Competencies

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

Legal & Compliance Disclaimer

WHSmith North America is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law. All questions above are job-related and designed to assess qualifications and experience relevant to the position. Responses will not be used to discriminate or determine eligibility on any basis unrelated to bona fide job requirements.