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Service Delivery Coordinator
Service Delivery CoordinatorRace Communications • Chico, CA, US
Service Delivery Coordinator

Service Delivery Coordinator

Race Communications • Chico, CA, US
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  • [job_card.full_time]
[job_card.job_description]

Service Delivery Coordinator

Base pay range : $47,840.00 / yr $54,080.00 / yr

Compensation : $23$26 per hour

Location : Remote or Hybrid Lancaster, CA (24 days per week onsite or remote)

Workdays : 5 days x 8 hours

100% company?paid medical and dental

Free fiber internet for employees

401(k) match 4%

Essential Duties and Responsibilities

  • Manage the full-service delivery lifecycle from order acceptance through service activation and handoff.
  • Validate orders for technical accuracy, serviceability, and construction requirements.
  • Track and coordinate all delivery milestones : design, permitting, construction, splicing, testing, and turn?up.
  • Ensure delivery timelines meet contracted intervals and customer expectations.
  • Serve as the primary service delivery contact for ICB partners and direct business customers.
  • Coordinate delivery activities with channel partners while maintaining standards and timelines.
  • Support escalations and resolve issues impacting service delivery.
  • Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams.
  • Schedule site surveys, fiber installs, demarc extensions, and service turn?ups.
  • Identify risks related to construction, access, permitting, or third?party dependencies and drive resolution.
  • Work with third?party contractors, construction vendors, and local agencies as needed.
  • Track construction progress, vendor deliverables, and completion milestones.
  • Maintain accurate service delivery records in CRM, order management, and ticketing systems.
  • Document timelines, dependencies, customer communications, and delivery notes.
  • Support service delivery reporting, metrics, and continuous improvement initiatives.
  • Set realistic expectations with customers and partners throughout the delivery lifecycle.
  • Ensure a smooth transition from service delivery to ongoing support and account management.
  • Contribute to a positive customer experience by owning delivery outcomes and follow?through.

Qualifications

  • Eligibility for US employment without sponsorship.
  • Minimum of 18 years of age.
  • High school diploma or equivalent required.
  • Associate degree (A.A.) or equivalent preferred.
  • 2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment.
  • Strong understanding of fiber service delivery workflows, including construction and provisioning.
  • Experience collaborating with customers, partners, and internal teams in fast?paced, multi?stakeholder environments.
  • Proficiency with CRM and ticketing systems (Salesforce or similar preferred).
  • Experience supporting ICB / channel partner models preferred.
  • Knowledge of fiber?based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred.
  • Familiarity with permitting, construction timelines, and right-of?way considerations preferred.
  • Experience coordinating field operations and service turn?ups preferred.
  • Understanding of SLAs and enterprise service delivery expectations preferred.
  • Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs.
  • Must be able to speak, read, write, and understand English as the primary language used in the workplace.
  • Spanish bilingual skills are desirable.

    • Benefits

  • 100% company?paid medical and dental insurance.
  • Paid vacation, sick, and 11 paid holidays.
  • Paid birthdays.
  • 401(k) matching 4%.
  • Free fiber internet service for employees in the service area.
  • Culture built on integrity, mutual respect, and a shared purpose.

    • Apply

    Ready to move forward? Click Apply. Our team cant wait to meet you.

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