Service Desk Analyst I, After Hours Remote NM, TX or AZ Only

MUST BE AVAILABLE TO WORK WEEKENDS FROM 6 : 00pm TO 6 : 00am MST Specific work shifts will be confirmed with successful candidates prior to their start date. Apply only if you reside in New Mexico Arizona or Texas.

ARE YOU GREAT AT TROUBLESHOOTING AND SOLVING PEOPLES COMPUTER PROBLEMS OVER THE PHONE At UnityBPO you will play an essential role in supporting doctors nurses administrative staff and patients in solving their technology and software problems. Our Service Desk Analysts are the first line of resolution for our clients. We help home health / hospice and hospitals across the nation overcome the technology challenges that stand in the way of patient care. WHO WE ARE

UnityBPO is a premier Healthcare IT company serving Americas front line healthcare workers and their patients. We are the lifeline for clinicians and patients across the country. We provide excellent customer service diagnose and solve peoples technology problems and are the calm in a storm of healthcare issues. Our environment is open honest and focused on our employees success. So choose a career path. And rediscover what its like to enjoy your job.

Headquartered in Albuquerque our staff work from anywhere in New Mexico Colorado Texas or Arizona. You must have basic IT troubleshooting skills and problem-solving aptitude to start and then we train. We pay for earning technical certifications. The position entails working with customers virtually. We have great experience working with stay-at-home parents and retirees. We encourage applicants of all ages and experience as we do not discriminate. NO QUOTAS NECESSARY this is NOT a sales job. WHAT WERE LOOKING FOR

• Resolve technical software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office VPN Active Directory customer specific software applications laptops desktops printers VOIP telephony etc.).
• Assist multiple clients across different ticketing systems.
• Quickly and efficiently identify the customers specific information.
• Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
• Using the client-based requirements within the ITIL framework correctly assign Urgency and Impact to tickets.
• Provide End-User Electronic Health Record (EHR) usability assistance to clinicians including but not limited to doctors nurses and therapists.
• Create an exceptional customer service experience by bringing your polished communications patience and empathy for the customer calling.
• Work independently and effectively while maintaining good team interactions.
• Partner with team members to ensure that the phones are covered during breaks lunch etc.
• Have flexibility in scheduling to meet the needs of the business.

Requirements

Requirements and Preferences

Experience with the Following Strongly Desired

What You Can Expect from Us

At UnityBPO we dont just help our clients succeed; we help our employees succeed. Here at UnityBPO we are a family. We pride ourselves on mutual respect open communication and hard work. Competitive pay robust benefits and professional development opportunities are a few of the many reasons that UnityBPO is a great place to build your career. Our team members also enjoy :

Sound like a good fit Please take a moment to apply for this position. Disclaimer

We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

Required Experience :

IC

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Employment Type : Full Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 14 - 16