Product Support Engineer

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Product Support Engineer

You will directly support Adyen’s merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable our customers to run smoothly 24 / 7. Your work will have a direct impact on our merchants’ ability to take payments and further grow their business. As part of your work, you will partner with technical and commercial teams internally, and you will build your own knowledge about payments to bring value to external customers and internal teams.

What you'll do

• Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
• Own merchant support cases from creation to final resolution.
• Be an internal product advocate, track product processes, and communicate merchant feedback to product and engineering teams.
• Collaborate with peers and cross-functional teams, contributing to collective problem-solving and growth.
• Act as a subject matter expert by providing guidance, answering complex questions, and ensuring knowledge is properly documented.
• Contribute to projects that align with the growth and direction of the Support organization.

Who you are