Information Technology Help Desk SpecialistNSA Storage • Greenwood Village, CO, United States
[error_messages.no_longer_accepting]
Information Technology Help Desk Specialist
NSA Storage • Greenwood Village, CO, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Associate's degree in information technology, Cyber Security, or related field; or equivalent work experience. 1+ years of experience in a helpdesk or technical support role. Familiarity with Windows / Mac OS environments, Microsoft 365, Active Directory, and common IT support tools. Strong problem-solving, communication, and customer service skills. Ability to prioritize tasks and work under pressure in a fast-paced environment. Strong knowledge and understanding of Win11, Office 365. Experience with Atlassian Cloud applications like JIRA and Confluence. Azure and Microsoft 365 experience. JIRA (Atlassian) certification is a plus. IT operations experience. Ability to learn new technologies quickly and manage multiple projects at once. Attention to detail, commitment to quality, and customer service. Bachelor's degree in information technology, Cyber Security, or related field; or equivalent work experience. Experience with API integration with internal and external systems is a plus.
Purpose :
As a Helpdesk Support Specialist, you will be the first point of contact for employees seeking technical assistance. Your primary responsibility is to provide prompt, professional, and effective support for hardware, software, and network-related issues, ensuring minimal downtime and maximum user satisfaction.
This role supports the overall technology strategy and streamlines business processes across the main offices and field site locations for National Storage Affiliates, which includes 900+ self-storage stores managed by NSA. This role will work in various areas, including front-end web technologies, integrations, supporting technology projects, and the service desk.
In this role with the NSA, you will report to the Senior Manager of IT to support multiple technology development initiatives. You will also be supported by internal and external teams, as well as external vendors that provide technology assistance to operations.
This position will work a 1 in 4 Saturday rotation.
Reports To : Senior IT Manager
Compensation Range : $56,500 - $65,000 Base + Bonus
Duties and Responsibilities :
- Serve as the first point of contact for users seeking technical assistance via the helpdesk ticketing system, phone, or email, including in-person support for office coverage of the corporate building.
- Diagnose and resolve technical hardware and software issues, including operating systems, applications, printers, and network connectivity.
- Escalate complex issues to appropriate IT staff or third-party vendors as necessary.
- Document user interactions, technical issues, and resolutions accurately in the ticketing system.
- Assist in onboarding and offboarding employees, including setting up workstations, laptops, cell phones, user accounts, and access rights.
- Maintain inventory of IT equipment and ensure asset tracking is up to date.
- Educate users on best practices for cybersecurity, software usage, and system troubleshooting.
- Collaborate with other IT team members on projects and initiatives.
Education and Experience :
[job_alerts.create_a_job]
Help Desk Specialist • Greenwood Village, CO, United States
[internal_linking.related_jobs]
Our direct client has an opening for a Help Desk Analyst 105304.This position is up to 9 months with the option of extension, and the client is in Denver, CO.
If you are interested, please se...[show_more]
Head of Information Technology.Rowan Digital Infrastructure is redefining how data centers are delivered—faster, smarter, and at scale.
We partner with hyperscale customers to provide tailored, high...[show_more]
Local to Colorado and remote role.The representative will serve in many roles within Driver Service as part of Driver Control section in the Division of Motor Vehicles.
Position must study each cust...[show_more]
This is an on site contract opportunity with our client in Thornton, CO through August 2026.Experience with mobile, network, software and hardware.
Any lead experience is a huge plus!.Any ITIL is al...[show_more]
This role supports both onsite Denver employees and distributed team members.Because of hardware handling, office support, and onsite troubleshooting, this position requires being.Provide Tier 1–2 ...[show_more]
Title : Tier 1 / 2 Helpdesk Technician.Duration : 6 months contract to perm.Location : 99% Remote outside of Denver, CO 80202.
Experience supporting Microsoft server operating systems, specifically Offic...[show_more]
Rowan Digital Infrastructure is redefining how data centers are delivered—faster, smarter, and at scale.We partner with hyperscale customers to provide tailored, high-performance infrastructure wit...[show_more]
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best.
When a network goes down, vital information may be l...[show_more]
ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy.
Information Professionals who oversee the seamless opera...[show_more]
Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize...[show_more]
Information Technology Manager III.Lead, mentor, and manage a team of data scientists, AI engineers, and analysts.Foster a collaborative and innovative team culture that encourages continuous learn...[show_more]
Information Technology Manager Of Autodesk Systems.STV is seeking an Information Technology Manager of Autodesk Systems to join our corporate IT group.
This position will be in our Denver, CO office...[show_more]
To Apply for this Job Click Here.Lakeshore Talent is seeking a reliable and service-oriented IT Support Specialist for one of our clients in the nonprofit healthcare industry.The ideal candidate wi...[show_more]
SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision...[show_more]
Join Our Team as an IT Help Desk Technician - Louisville, CO | $26 to $28 / hr.Are you ready to play a key role in keeping our technology running smoothly? Quicksilver Scientific, a company dedicated...[show_more]
Limited Positions - Now hiring for the 2025–2026 school year.We are hiring full-time Behavior Technicians (TAs) for the 2025–2026 school year to support K–12 students with special needs.If you have...[show_more]
The IT Support Specialist provides.Deliver excellent customer service as the first-level support contact (phone, email, walk-in).
Document, track, and resolve technical issues, including : .Workstatio...[show_more]
This role supports employees across multiple office locations.This position requires being onsite.Provide day-to-day technical support for employees across office locations.Conduct IT onboarding fo...[show_more]
8-11 Help Desk Analyst
Focused HR Solutions • Denver, Colorado, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Head of Information Technology
Rowan Digital Infrastructure • Denver, CO, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Call Center - IT Help Desk / Lakewood, CO,12 Months Contract
Staffing • Denver, CO, US
[job_card.temporary]
[last_updated.last_updated_30] • [promoted]
Service Desk Specialist
RemyCorporation • Thornton, CO, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
IT Support Specialist
Wowza Media Systems • Lakewood, CO, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
Help Desk Technician (Denver)
Insight Global • Denver, CO, United States
[job_card.temporary]
[last_updated.last_updated_variable_days] • [promoted]
Head of Information Technology
Rowan Green Data Pty Ltd • Denver, CO, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Information Technology Professional (IT Support)
US Navy • Denver, Colorado, United States
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Information Technology Professional (IT Support)
U.S. Navy • Castle Pines, CO, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
IT Support Specialist (Denver)
Collegis Education • Denver, CO, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Information Technology Manager III
Arrow Electronics • Englewood, CO, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Information Technology Manager of Autodesk Systems
STV • Denver, CO, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
IT Help Desk
Lakeshore Talent • Lafayette, Colorado
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
Help Desk Level 1
Sharp Solutions Inc • Denver, CO, USA
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
IT Help Desk Technician
Quicksilver Scientific, Inc • Louisville, CO, USA
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Behavior Technician - Great Opportunity
Zen Educate • Castle Rock, CO, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Help Desk / desktop Support
TEKsystems • Denver, CO, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Information Technology Support Specialist (Denver)
Confidential • Denver, CO, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]