Talent.com
Remote Bilingual Call Center Agent- Spanish Speaking
Remote Bilingual Call Center Agent- Spanish SpeakingVECRA Inc • Lanham, MD, US
Remote Bilingual Call Center Agent- Spanish Speaking

Remote Bilingual Call Center Agent- Spanish Speaking

VECRA Inc • Lanham, MD, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters.remote]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Job Title :

  • Call Center Agent (Full-Time, Remote) Location : Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm.
  • We specialize in helping clients drive growth, transform businesses, and innovate through proven methodologies.
  • VECRA's experience spans innovative software applications, reporting systems, program management, facilities, and supply chain management.

Our services are always :

  • Vigilant Efficient Collaborative Responsive Accurate (VECRA) Job Description VECRA is seeking remote Call Center Agents to provide support for the Maryland Health Benefits Exchange.
  • Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment).
  • This position requires 7 weeks of paid training.
  • Agents must provide their own computer / laptop (Chromebooks and iPads are not permitted) and headset.
  • Key Responsibilities Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols.
  • Track and document all inquiries using the designated systems.
  • Complete tasks according to established guidelines and quality assurance metrics.
  • Assist consumers with changes to their applications and reset passwords for self-service.
  • Check application status and verify coverage effectiveness.
  • Escalate calls or issues to appropriate staff when needed.
  • Facilitate translation services for non-English speaking callers.
  • Attend training and meetings to maintain up-to-date knowledge of all programs and systems.
  • Qualifications & Required Skills Must be a Maryland Resident. 3+ years of call center experience.
  • Experience with high inbound call volumes and meeting / exceeding performance metrics.
  • Fast learner with the ability to work independently.
  • Strong multitasking and computer skills.
  • Excellent listening skills with the ability to understand, not just respond.
  • Punctual and self-reliant.
  • Education High School Diploma or GED required.

    • Other Details Work Hours :

  • 8 : 00 AM - 6 : 00 PM (Assigned 8-hour shift within this timeframe) Salary : $21.50 / hour Location : Remote Travel : No Benefits VECRA offers a competitive benefits package for full-time employees, including : Paid holidays Paid time off Medical and dental coverage Equal Opportunity Employer VECRA, Inc. is an Equal Opportunity and Affirmative Action employer.
  • We are committed to administering all employment actions based on merit and free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
  • VECRA maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where permitted by law.
  • Powered by JazzHR
    • [job_alerts.create_a_job]

    Call Center Agent Remote • Lanham, MD, US

    [internal_linking.related_jobs]
    Travel Nurse RN - Telemetry - $1,656 per week in Baltimore, MD

    Travel Nurse RN - Telemetry - $1,656 per week in Baltimore, MD

    TravelNurseSource • Columbia, Maryland, US
    [job_card.full_time]
    TravelNurseSource is working with FlexCare to find a qualified Telemetry RN in Baltimore, Maryland, 21201!.FlexCare is a nationwide leader in the staffing of travel nurses and clinicians.With acces...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Nurse RN - Telemetry - $1,875 per week in Baltimore, MD

    Travel Nurse RN - Telemetry - $1,875 per week in Baltimore, MD

    TravelNurseSource • Columbia, Maryland, US
    [job_card.full_time]
    TravelNurseSource is working with PRN Healthcare to find a qualified Telemetry RN in Baltimore, Maryland, 21201!.Your adventure starts here with PRN Healthcare!. Take control of your career with a t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Bilingual Call Center Representative | Spanish-English

    Remote Bilingual Call Center Representative | Spanish-English

    MCI • Washington, DC, US
    [filters.remote]
    [job_card.full_time]
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Baltimore, MD

    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Baltimore, MD

    CompHealth • Columbia, Maryland, US
    [job_card.full_time]
    Though your CompHealth recruiter will be your single point of contact, they are backed by dozens of specialized teams, giving them the ability to focus on the details that matter to you.That means ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Access Associates 2 - Bilingual

    Patient Access Associates 2 - Bilingual

    Inova Health System • Alexandria, VA, United States
    [job_card.full_time]
    Patient Access Associate 2 - Bilingual.This role will be a dayshift, day shift Monday to Friday from 8 : 00 am - 5 pm.A Patient Access Associate 2, you will adhere to Inova Health System's "Service E...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Billing Specialist I

    Billing Specialist I

    Greater Baltimore Medical Center (GBMC) • Columbia, MD, United States
    [job_card.full_time]
    Under direct supervision, performs all billing and collection functions on account balances within assigned financial classes. Ensures timely submission of all claims and timely follow up.Perform el...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Agent (chat) - Remote

    Customer Service Agent (chat) - Remote

    TurboTax • Washington, DC, US
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert Get paid $18.Get a $405 Certification bonus³ Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sund...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Call Center Agent

    Call Center Agent

    VECRA Inc • Lanham, MD, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Call Center Agent (Full-Time, Remote) Location : Remote Company Overview VECRA, Inc.SDVOSB, WOSB, MBE) consulting firm.We specialize in helping clients drive growth, transform businesses, and innova...[show_more]
    [last_updated.last_updated_30]
    Call Center Agent (Costa Rica)

    Call Center Agent (Costa Rica)

    24 Hours Group • Washington, DC, US
    [job_card.full_time]
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Georgia P&C Licensed Customer Support Agent

    Georgia P&C Licensed Customer Support Agent

    VirtualVocations • Alexandria, Virginia, United States
    [job_card.full_time]
    A company is looking for a Remote Customer Support Agent (P&C).Key Responsibilities Respond to inbound calls from existing customers Process service requests such as adding / removing vehicles and...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Bilingual Customer Support Specialist

    Bilingual Customer Support Specialist

    VirtualVocations • Alexandria, Virginia, United States
    [job_card.full_time]
    A company is looking for a Remote Bilingual Customer Support Specialist.Key Responsibilities Provide customer support focused on energy efficiency, including scheduling, enrollment, and technical...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative (Remote Position)

    Customer Service Representative (Remote Position)

    GOLD GATE • Alexandria, Virginia
    [filters.remote]
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Customer Care Associate

    Remote Customer Care Associate

    TurboTax • Alexandria, Virginia
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Work From Home -Remote AI Content Reviewer

    Work From Home -Remote AI Content Reviewer

    Outlier • Columbia, MD, United States
    [filters.remote]
    [job_card.full_time]
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Sales Representative

    Remote Sales Representative

    Globe Life American Income Division • Columbia, MD, US
    [filters.remote]
    [job_card.full_time]
    Discover your next step at Globe Life American Income Division! As we expand into new territories, we are looking for dedicated professionals wanting to elevate their career.In this role, you’ll ta...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote Telehealth LMFT

    Remote Telehealth LMFT

    Headway • Waldorf, MD, US
    [filters.remote]
    [job_card.full_time]
    Licensed Marriage and Family Therapist (LMFT) Wage : Between $90-$127 an hour Licensed Marriage and Family Therapist — Are you ready to launch or expand your private practice? Headway is here to ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote Bilingual Call Center Representative | Spanish-English

    Remote Bilingual Call Center Representative | Spanish-English

    Valor VIP • Washington, DC, US
    [filters.remote]
    [job_card.full_time]
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Advisor - Spanish Speaking Preferred

    Service Advisor - Spanish Speaking Preferred

    Auto Obsessions LLC • Columbia, MD, US
    [job_card.full_time]
    Our shop is growing, and we are looking to hire a service writer with excellent sales and customer service skills to join our team! We offer competitive pay, training and growth opportunities and a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]