Customer Service Technician

Customer Service Technician

Summary :

To ensure Bitrode products meet company and customer specifications before being shipped to the customer. Periodic travel to install, calibrate, troubleshoot, and repair Bitrode products.

Duties / Responsibilities :

• Testing of manufactured products from pc board component level to final system level
• Testing of products at power levels up to 600VAC 3-phase and 2000VDC
• Record data, write reports, and process paperwork accurately
• Ensure products meet customer specifications as well as any safety and quality requirements
• Troubleshoot various problems that could occur during course of the tests; requires the tester to think critically to solve complex problems
• Recognize and report quality issues through the correct channels as they arise
• Use of multi-meters, HiPot test equipment, digital oscilloscope, PC based monitoring, and variable transformers
• Perform other duties as assignedWorks to collect and discuss voice of customer product improvements with engineering / management for product improvements / new product development.
• Performs other duties as assigned

Supervisory Responsibilities :

Required Skills :

Education and Experience :

Physical Requirements :

Work Environment :

Travel Requirements :

Must be able to travel up to 75% of time to customer sites for service calls

ANDRITZ Bitrode Corporation