Call Center Agent

Overview

We are looking for a friendly and organized individual to join our team as a Call Center Agent. In this role, you will be responsible for handling incoming calls, assisting clients with inquiries, and booking appointments. You will provide excellent customer service by ensuring clients' needs are met efficiently and professionally while maintaining a smooth scheduling process. This position is essential to ensuring our clients receive top-notch service and a seamless experience when booking their salon and spa appointments.

Responsibilities

• Answer inbound calls and respond to client inquiries in a professional and courteous manner.
• Schedule, reschedule, and confirm client appointments for various salon and spa services.
• Provide information about services, pricing, promotions, and availability.
• Update and maintain appointment records in the scheduling system.
• Ensure a positive client experience by addressing any concerns or issues.
• Collaborate with team members to ensure a smooth flow of operations.
• Manage client preferences and special requests, ensuring satisfaction.

Qualifications

Available to work any shifts with no restrictions, specifically Saturdays and Sundays;

Why Gould's