Banking Operations Associate

At Acorns, our mission is to look after the financial best interests of the up-and-coming, beginning with the empowering, proud step of micro-investing. How do we accomplish our mission? Our values.

Lead With Heart - With compassion, integrity, and tenacity, inspire yourself and others to move past all previous thresholds of possibility

Make Bold Decisions - We are creating a new world. Be optimistic, adventurous, and courageous. Leap fearlessly into the future

Always Build Trust - Say what you mean, mean what you say, and do what you say youre going to do. We are all owners. We are one team

Never Stop Growing - Change IS the constant. Stay hungry and curious. Be relentless in the pursuit of progress

Find a way - Never settle, no excuses, nothing is impossible. Just make it happen

Our values guide us, and our mission drives us. Come join us and help deliver financial wellness for the whole family, putting the tools of wealth-making into everyones hands.

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Banking Operations Associate | Acorns

Acorns is seeking a Banking Operations Associate to be a critical partner in the daily function and scalability of our banking product operations. You will be a subject matter expert, primarily responsible for the execution of complex operational tasks, resolving escalated customer issues, and ensuring compliance across key banking processes.

This is an Individual Contributor role reporting directly to the Banking Operations Team Lead.

Acorns is a remote-first organization, offering the flexibility to work remotely while providing optional access to office space in Irvine, CA.

What you will do at Acorns :

You will be responsible for the precise execution of back-office functions and elevated customer support, ensuring trust and efficiency in all banking processes.

Respond to and resolve escalated banking-related customer contacts via email, maintaining a positive and professional attitude.

Identify, track, and record customer complaints for internal review.

Meet or exceed service level agreement (SLA) and customer experience goals for all inquiries.

Serve as a subject matter expert on our core processing administrative platform.

Perform daily back-office tasks, including managing the card ordering process, reissuing debit cards, and reviewing expedited shipment requests.

Process and resolve complex account issues, such as deceased customer accounts and issuing checks for closed accounts.

Approve and verify new Checking accounts that require manual Know Your Customer (KYC) document review.

Address and fulfill specific requests from our bank partners.

What you will bring to Acorns :

2 - 3 years+ of experience in banking, financial services, or operations, with a focus on back-office functions.

Strong knowledge of the fundamentals of KYC, banking onboarding, and payment processing.

Exceptional attention to detail and the proven ability to consistently execute assigned tasks effectively with a high degree of excellence.

Strong work ethic and a proactive approach, capable of managing multiple priorities and adapting to change within a fast-paced business environment.

Strong problem-solving skills, with the ability to diagnose issues, identify customer needs, and provide thoughtful solutions.

Excellent written and verbal communication skills, and the ability to build rapport and demonstrate a high degree of professionalism.

A customer focus and a genuine passion for addressing complex queries and solving issues.

Hunger to deliver game-changing products.

Exceptional drive and precision in delivery.

A belief that your work is tied to your life's mission.

Optimistic about the potential of societal change.

You are not expected to have experience with all the listed requirements. If you feel passionate about Acorns' mission, vision, and values, please apply.

What we offer :

Competitive salary and stock options.

A comprehensive benefits package for you and your family.

Flexible work location, hours, and paid time off.

401(k) matching.

Monthly Acorns account contribution & GoHenry account for your family.

Mindfulness and Financial Wellness resources, Headspace and Addition Wealth.

Acorns Career Development Program (Ongoing training sessions, development plans, development check-ins, Cornerstones online training platform).

Roots Leadership Program for Emerging Leaders.

Community week, onsite gatherings, and various virtual events.

Talented and motivated team members who care deeply about one another, our mission, and our customers.

The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.

About Acorns :

Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term. Since 2014, Acorns has grown into a global company with multiple life-stage products serving the needs of kids, teens, adults, and parents. Named one of Times Worlds Best Brands of 2024, Acorns has helped over 14 million people save & invest over $25 billion dollars, much of it from spare change and small amounts.

Compensation Information :

The pay range for this position at commencement of employment is expected to be between $65,000 - $68,500 annualized, paid on an hourly basis ; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including equity grants, and discretionary cash bonus awards in addition to a full range of medical, financial, and / or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.

Work Authorization :

Acorns participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit www.e-verify.gov .

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