Clinical Laboratory Client Specialist

Join Our Team as a Clinical Laboratory Client Specialist – Make a Difference in Patient Care!

Are you passionate about delivering exceptional customer service in a clinical setting? Do you thrive in a fast-paced environment where attention to detail and effective communication are paramount? We are seeking a dedicated Clinical Laboratory Client Specialist to serve as a vital link between our laboratory and our valued clients in St. Louis, MO.

This onsite contract-to-hire role offers an exciting opportunity to ensure smooth operations, accurate result reporting, and outstanding customer satisfaction—key to supporting superior healthcare outcomes. The pay rate ranges from $34 to $38 per hour, based on experience and qualifications.

What You'll Do:

• Manage client registration, test ordering, cancellations, and specimen processing with precision and professionalism.
• Address client inquiries promptly via phone, providing compassionate support and clear explanations of testing processes.
• Verify specimen data against requisitions and ensure labeling accuracy.
• Report test results in accordance with established protocols, maintaining confidentiality and compliance.
• Collaborate with team members on process improvement initiatives and system integrations.
• Uphold OSHA, federal, and state regulatory standards, contributing to a safe and compliant work environment.
• Build strong relationships with clients and internal teams, fostering trust and ongoing partnership.
• Assist in training new staff to uphold excellent service standards.

What You Bring:

• Minimum of three years of customer service experience in a medical or clinical laboratory environment.
• Proficiency in Microsoft Office Suite.
• Exceptional multitasking skills with a keen eye for detail.
• Empathetic, frontline support skills with excellent telephone etiquette.
• Strong verbal and written communication abilities.
• Demonstrated work ethic, self-motivation, and a team-oriented attitude.
• Ability to maintain professionalism and composure in high-pressure situations.

Nice to Have:

• Experience with Laboratory Information Systems (LIS).
• Knowledge of laboratory safety and regulatory standards beyond OSHA.
• Additional language skills or customer support certifications.

Preferred Education and Experience:

• Associate degree required; a Bachelor's degree or higher is preferred.
• Experience in client relations, healthcare settings, or laboratory processes is highly desirable.

Other Requirements:

• This role is based in St. Louis, MO, and requires on-site presence.
• Ability to comply with all laboratory safety standards and regulatory requirements.

If you are eager to be a key part of a dynamic team dedicated to excellence in laboratory services and patient care, we want to hear from you. This contract-to-hire opportunity offers competitive pay and room for growth—apply today and take the next step in your career to make a meaningful impact where it matters most!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world's most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.