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Territory Sales Representative
Territory Sales RepresentativeIBC Roofing • Greensboro, NC, USA
Territory Sales Representative

Territory Sales Representative

IBC Roofing • Greensboro, NC, USA
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Job Type : Full-Time

Compensation : Commission (details to be discussed)

Reports To : General Manager / Sales Manager

Position Summary

We are hiring a Project Manager to support the end-to-end client experience in residential and commercial roofing projects. This position combines customer relationship management, project oversight, and operational coordination, with a strong emphasis on client acquisition and service excellence. This is a performance-based role, ideal for individuals who are driven, self-motivated, and thrive in fast-paced, client-facing environments.

Key Responsibilities

Client Engagement & Sales Development

  • Generate, track, and follow up on leads consistently.
  • Develop and maintain a detailed client database.
  • Create and implement strategic outreach and follow-up plans to support sales efforts.
  • Conduct phone outreach to both new and existing clients.
  • Explain contracts and scopes of work, resolving any client concerns or questions.
  • Assist customers with the insurance claims process; minimum requirements of inspection and claims filed to be determined by General Manager.
  • Meet with insurance adjusters at the customer's property to advocate for claim approvals.

Project Oversight & Field Work

  • Conduct on-site roof inspections, take photographs, and upload findings to CRM.
  • Review loss reports and assist customers in signing scopes or contracts.
  • Participate in the build process and perform final quality walk-throughs.
  • Monitor material delivery and check product quality as needed.
  • Collect completion photos and submit all required documentation for invoicing and production.

    • Administrative & CRM Management

  • Enter all customer and prospect information accurately into CRM (e.g., Acculynx).
  • Complete and manage paperwork related to contracts, repairs, ITEL sample collection, and production.
  • Follow up on outstanding leads, documentation, and collections as needed.
  • Maintain clean, organized digital and physical workspaces.

    • Core Competencies & Expectations

    Professionalism

  • Dress and present yourself professionally at all times.
  • Communicate clearly via phone, email, and in-person interactions.
  • Ask thoughtful questions and be prepared with clear, concise answers.

    • Autonomy & Initiative

  • Be proactive in identifying and solving problems independently.
  • Take ownership of responsibilities and complete tasks without repeated follow-up.

    • Efficiency & Time Management

  • Prioritize high-impact tasks and manage time effectively.
  • Maintain punctuality and preparation for all appointments, meetings, and job-site visits.
  • Complete work accurately and quickly without sacrificing quality.

    • Team Contribution & Culture

  • Build collaborative relationships with colleagues and customers.
  • Respect the perspectives and strengths of every team member.
  • Maintain a clean and tidy workstation and convey professionalism through tone and body language.

    • Qualifications

  • Prior experience in sales encouraged but not required.
  • Strong ability to learn sales processes.
  • Comfortable with roofing-related tasks, including roof inspections and minor repairs.
  • Competency with Microsoft Office (Excel, Word, Outlook).
  • Proficiency with CRM systems or willingness to learn quickly.
  • Strong written and verbal communication skills.
  • Valid driver's license and reliable transportation required.

    • What We Offer

  • Performance-driven compensation plan with growth opportunity.
  • Training and support to help you succeed in both sales and project management.
  • A professional, supportive, and fast-paced team environment.
  • Opportunities to take on leadership and higher responsibility roles over time.

    • Job Posted by ApplicantPro

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