Customer Service Manager - State Farm Agent Team Member

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview:
We are seeking a motivated and detail-oriented Assistant Manager to support our team and ensure efficient daily operations. In this full-time role, you will collaborate with the Office Manager to oversee administrative tasks, support team members, and contribute to a productive and organized work environment.

Key Responsibilities:

• Assist the Office Manager in overseeing daily office operations and administrative tasks.
• Answer and direct phone calls, take messages, and provide excellent customer service.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Support sales and service teams with administrative needs.

Qualifications:

• Proven experience in office administration or management.
• Insurance experience & prior licensing preferred but not required.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• A proactive and adaptable approach to problem-solving.
• Leadership skills and the ability to motivate and support a team.