Front Desk Coordinator

Description:

Under the direction of the General Manager and our outside sales service , the Sales Coordinator is the onsite contact for sales for the hotel. This is a unique role as you will work 20 hours in sales and 20 hours at the front desk.

Responsible for answering all incoming calls,

Answer in-coming calls and direct or handle appropriate requests.

Type contracts

Type appointment letters, thank you letters, tentative bookings, etc. on a

timely basis.

Answer calls and/or contact clients to follow up on specific information

(room list, billing information, etc.). Follow through with reservations, front

desk and accounting accordingly.

Conduct hotel tours when needed or appropriate.

Type all proposals on a timely basis and create appropriate file.

Attend pre-conference meetings when called upon.

Greet guests on a professional level.

File sales files at the end of the day.

Prepare sales department mail for post office.

Prepare convention kits and collateral daily to be used in house and on

sales calls.

Make sure all groups are taken care of and all items are set for pre arrival of the group

Present a clean, pleasant, professional image to project a positive

appearance to potential guests and clients.

When your working at the front desk you will check guests in and out, greet guests and make sure all guests have a great stay.

Requirements:

To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of

the knowledge, skill, and/or ability required. Reasonable accommodations may

be made to enable individuals with disabilities to perform the essential functions.

Ability to read and interpret documents such as safety rules, operating

and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively

Ability to apply concepts of basic algebra and geometry.

Ability to solve practical problems and deal with a variety of concrete

variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral,

diagram, or schedule form.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.