Security Operations Center Officer

Security Operations Center Officer

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits, and a culture that fosters growth, innovation, and collaboration.

The Security Operations Center (SOC) Officer supports security, safety, and protection efforts for Independent Health associates, guests, visitors, members, and properties. The SOC officer is a contributing member of the team responsible for 24x7 monitoring, reporting, and response associated with Physical Security initiatives at the main campus, affiliate, and Medicare Information Center locations. The role includes oversight of access controls, alarms, CCTV, and accurate and timely notification of events impacting physical security and / or facilities to the appropriate IH team member.

Shift : Monday - Thursday 2am to 12 : 30pm

Qualifications

• High school diploma or GED required.
• One (1) year of security guard force experience required, including familiarity with alarm systems.
• Possession and maintenance of current active NYS Guard License (carried at all times while on duty) is required.
• Solid understanding of municipal security and emergency response protocols, including basic knowledge of town, county, state laws.
• Working knowledge with security cameras, building alarm systems, and access controls.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Local travel may be required. Any Independent Health associate who uses a motor vehicle in the course of their duties representing Independent Health must be compliant with New York State Motor Vehicle laws and must follow the Policy that pertains to Driver's License Requirements as a condition of employment.
• Demonstrated conflict management skills, with the ability to identify, research and resolve issues and / or concerns.
• Solid team player with the ability to work / support management and varied departments.
• Demonstrated time management skills, with the ability to work in a self-directed manager.
• Integrity / Honesty : Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
• Exceptional customer service skills.
• High level of attention to detail.
• Basic computer skills to generate reports and logs.
• Ability to respond to emergency situations outside normal business hours as required.
• Stand, walk or run as needed on various surfaces for emergency response, as needed.
• Effective written, oral communication and interpersonal skills and strong customer service attitude with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Ability to effectively communicate operating policies and procedures in user-friendly and non-technical language directly to all levels of the company and the general public.
• Must be able to read and understand all operating policies, procedures, and instructions.
• Proven examples of displaying the IH values : Passion, Caring, Collaborative, Respectful and Accountable.
• Maintain confidentiality and uses only the minimum amount of protected health information (PHI) necessary to accomplish job related responsibilities.
• Perform other duties as assigned. Every associate is given a job description upon hire outlining the qualifications, duties, and pay grade of the position. Independent Health reserves the right to change job descriptions as necessary.

Essential Accountabilities

Hiring Compensation Range : $18 hourly