Video Conferencing and Video Streaming Support Engineer

Video Conferencing and Video Streaming Support Engineer (Remote support will be considered for fully qualified candidates)

Description :

Customer is looking for a candidate for a Technical Matter Specialist position with Project Management skills to provide High-Definition Video Conferencing System and Video Streaming System Support. This position requires specialized knowledge and skills of architecture, technology, tools, and an in-depth understanding of the underlying hardware and software, the ability to recognize, diagnose and resolve complex problems.

The right candidate must be self-disciplined, self-aware, adhere to timelines, have the ability to evaluate and integrate emerging technologies independently and quickly, proactively resolve problems and take an active role and responsibility for the various projects of the customer.

Tasks :

• Design and implement complex video solutions in compliance with customer requirements.
• Provide configuration support for video conferencing and streaming.
• Configure VCS devices for video and audio signaling and connectivity.
• Troubleshoot video and audio issues of video streams.
• Open trouble tickets with external vendors on equipment that is under maintenance.
• Assist with special projects that may require working with multiple vendors, field personnel, and area / district IS managers.
• Resolve client connectivity, interference, authentication, and coverage issues.
• Work with users / customers to resolve issues.
• Troubleshoot switch and routing issues such as Netscaler problems, VLANs, multicast, IGMP and other routing issues.
• VCS Control and Expressway configuration, testing and troubleshooting.
• Zoom Rooms configuration and support.
• Cisco Unified Communications Manager (CUCM) configuration, testing and troubleshooting.
• Cisco Meeting Server (CMS) configuration, testing and troubleshooting.
• Configuration and installation of new systems onto the network.
• Administration of Cisco's Telepresence Management Suite (TMS).
• VCS / Zoom API Connector integration, configuration, and troubleshooting.
• Engineer systems connectivity and backup solutions.
• Cisco Client (Identity Services Engine) Production Server and Cisco Prime Infrastructure support.
• Support of VCS in the field sites on Layer 2 and Layer 3 network devices.
• Manage inventory of VCS equipment.
• Assist with Change Requests and Moves, Adds, Changes, and Delete (MACD) requests.

Education / Knowledge Requirements :

o A minimum of eight (8) to twelve (12) years' relevant experience.

o A degree from an accredited College / University in the applicable field of services is required. If the individual's degree is not in the applicable field, then four additional years of related experience is required.

o Typically performs all functional duties independently.

o Note : Special credentials (licenses and / or certifications) may be required at the Task Order level on a case-specific basis.

Additional Provisions