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Customer Support Coordinator (Birmingham)
Customer Support Coordinator (Birmingham)Swagelok Alabama | Central & South Florida | West Tennessee • Birmingham, AL, United States
Customer Support Coordinator (Birmingham)

Customer Support Coordinator (Birmingham)

Swagelok Alabama | Central & South Florida | West Tennessee • Birmingham, AL, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

We're in the business of connection - powered by people, built on trust.

At Swagelok Alabama | Central & South Florida | West Tennessee, we believe that relationships are everything. Whether it's guiding a customer through a complex solution or collaborating internally to improve a process, our Customer Support Coordinators are the trusted bridge between our company and the people we serve.

Who We Are

We are the authorized sales and service center for Swagelok Company, a global leader in fluid system components and solutions. But were more than just productswe help ensure the safety of our customers teams and operations, enhance system performance, and eliminate leaks. Our customers span industries like Aerospace, Clean Energy, Semiconductor, Defense, Power, Chemical, and Refining, and were proud to bring 78 years of Swageloks manufacturing excellence into our local markets.

We're proud to share that we've been ranked the #1 Best Company to Work for in Alabama in the small-to-medium employer category for three consecutive years (2022, 2023, and 2024). This recognition reflects our unwavering commitment to fostering a positive and supportive work environment.

This opening is being added to support our continued growth.

As we expand, were investing in our people and creating opportunities to ensure we can continue delivering the high-quality service our customers count on. If youre someone who enjoys meaningful conversations, takes pride in precision, and wants to work in a place where people and purpose come first - we want to hear from you.

Why You'll Love Working Here :

  • A people-first culture grounded in respect, trust, and collaboration
  • A purpose-driven organization with strong values and a clear vision
  • Opportunities to grow, lead, and make a real impact
  • Supportive leadership and a team that celebrates wins - big and small
  • Competitive compensation, benefits, and flexibility to support your life outside of work
  • Regular team gatherings, development opportunities, and a healthy dose of fun

What You Bring :

  • A passion for building authentic relationships and solving customer challenges
  • A proactive, detail-oriented mindset with strong organizational skills
  • Excellent communication - you're as comfortable on the phone as you are in a room
  • A collaborative spirit and the ability to work across teams with ease
  • 2+ years of experience in customer service, technical support, or a similar role
  • Experience with SAP and CRM tools is a plus, but not required - we'll train the right person
  • A desire to grow personally and professionally within a values-driven company

    • What You'll Do :

    As a Customer Support Coordinator, youll be the heartbeat of our customer experience and a critical part of our sales and service team. Your day will include :

  • Accurately and promptly processing customer transactions (quotes, orders, and returns) using SAP
  • Communicating clearly and professionally via phone, email, and in-person with customers and internal teams
  • Reviewing customer requests and assessing our ability to meet project specifications, quality requirements, and terms
  • Educating customers on Swagelok products, terminology, features, and technical applications
  • Monitoring order fulfillment schedules and ensuring timely delivery
  • Utilizing CRM systems to maintain accurate documentation and support seamless collaboration
  • Offering feedback on how we can improve our training, policies, and procedures
  • Supporting strategic company initiatives and working on cross-functional projects
  • Coordinating with Sales & Service Centers, corporate teams, and factory contacts on behalf of customers
  • Living and demonstrating the Swagelok Core Values in everything you do

    • Ready to Join Us?

    Were more than a company - were a community. If youre ready to grow your career and help us serve our customers with excellence, wed love to connect with you!

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