Manager Social Work Services

PURPOSE AND SCOPE :

Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. The FKC master social worker (MSW) is expected to assist patients in achieving their psychosocial goals and supports the delivery of excellent behavioral health care to patients by providing direction, guidance and support to facility master social workers in an assigned area. Acts as a resource and subject matter expert to collaborate with facility MSW and other members of the quality team and assist local facilities in the improvement of patient clinical and quality health outcomes.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

Serves as subject matter expert and work with management to create strategic plans to improve outcomes and key performance indicators related to Quality Incentive Program (QIP), Value Based Care Program, and quality outcomes in assigned area.

Manages the execution of Social Work initiatives, interventions and standardized supportive counseling and education materials with facility MSWs within the assigned area.

Provides support to facility staff in assigned area to promote patient / provider relationship by addressing disruptive patient behavior and potential voluntary and involuntary discharges. Ensures CMS Conditions for Coverage and FMS policy requirements are reviewed as a part of the decision-making process.

Collaborates with Area Operational leadership to develop strategic plans to support patient experience in efforts to promote quality improvement through initiatives and trainings.

Provides direction, social work guidance related to appropriate theoretical perspectives and feedback based upon professional standards and FMCNA guidelines to support facility MSWs within the assigned area in achieving the desired outcomes in thefollowing : quality, patient satisfaction, teamwork, unit culture, and employee satisfaction.

Providesleadership,coachinganddevelopmentplansforalldirectreportstomaintainanengagedandproductiveworkforce; partnering with Human Resources on employee matters.

Manages the staffing of Social Work Services to ensure master social workers coverage. Responsible for enlisting master social workerscoverage at dialysis facilities within theassignedarea duringtimes of master social workers leaveofabsences, vacations, census increases and vacancies.

Manages orientation and training of all new master social workers within the assigned area.Providescommunicationandongoing trainingrequiredforexistingfacilitysocialworktoenhanceclinicalcompetenciesandmeetpoliciesand proceduresindividually and / or through area meetings.

Attendsandparticipatesinregional,area,facilityandteammeetingsasappropriatewhichmayincludequalityteambuilding and staff development and other meetings as appropriate. Collaborates with appropriate management staff as needed to achieve effective inter-disciplinary, intra-disciplinary and clinic relationships.

Monitors and audits Social Work Progress Notes, Comprehensive Interdisciplinary Assessments, Plans of Care, and other documentation to meet CMS Conditions for Coverage and FMS policies.

Ensures all master social workers within assign area have current licensure and maintain continuing education hours as specified by the Association Social Work Board and state licensure regulations where applicable. Maintains and improves knowledge and skills for a competent and innovative practice.

Regularlymonitorsregistrationandlicensurestatusofdirectreports.

Performsother relateddutiesasassigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS :

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Day todayworkincludesdeskandpersonal computerworkand interactionwith patients,facilitystaffandphysicians.

Thework environmentis characteristic of ahealth carefacility with air temperaturecontrol andmoderatenoise levels. May be exposed to infectious and contagious diseases / materials.

The position requires travel between assigned facilities and various locations within the community. Travel to Regional, Division and Corporate meetings may be required.

SUPERVISION :

• Responsible for the direct supervision of facility master social workers within the assigned area

EDUCATION AND REQUIRED CREDENTIALS :

MastersinSocialWorkrequired

StateSpecificLicensurerequired

EXPERIENCE AND SKILLS :

2-3 yearsdialysisexperience required

3+years’supervisoryorproject / programmanagementexperiencepreferred.

Licensuretoprovidetherapeuticcounselingandsupervision,preferred

ProficientwithMicrosoftapplicationsincludingOutlook, Word,Excel,PowerPointandotherweb-basedapplications.

Demonstrated leadership competencies and skills for the position, including ability to teach, strong organizational skills, excellent communication, customer service, relationship development, results orientation, team building and decision making.

Maintainsprofessional demeanorandpresentation

Ability to work collaboratively withother members ofthe team, motivateother team members,andgainsupport and input from team members in an unstructured environment.

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

Annual Rate : $71,000 - $121,000

Benefit Overview : This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EOE, disability / veterans