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Bilingual Front Desk Team Lead
Bilingual Front Desk Team LeadLegacy Community Health • Houston, TX, US
Bilingual Front Desk Team Lead

Bilingual Front Desk Team Lead

Legacy Community Health • Houston, TX, US
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Benefits Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term Disability $0 Copay for Legacy Provider visits $0 Copay for prescriptions filled at Legacy Pharmacies Travel Insurance & Pet Insurance Subsidized Gym Membership And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location :

  • Legacy Gulfton Dashwood - 5420 Dashwood Dr.

Ste. 100 Houston, TX 77081 Bilingual Front Desk Team Lead - Job Overview Schedule :

  • 8AM-5PM Are you ready to make a meaningful difference in the lives of our patients?
  • As the Front Office Team Lead at Legacy Community Health, you will be the welcoming face that greets every individual who walks through our doors.
  • Your role is vital in shaping the foundation of patient-provider relationships and ensuring that each visit is a positive experience.

    • Key Role Highlights :

  • Be the first point of contact for patients, setting the tone for their entire healthcare journey.

    • Positive Work Environment :

  • Enjoy a supportive and collaborative team atmosphere where your contributions matter.

    • Impactful Work :

  • Play a crucial role in community healthcare, helping to provide access to quality services.

    • Growth Opportunities :

  • Benefit from mentorship and development programs that support your career aspirations.
  • At Legacy Community Health, we're more than just a healthcare provider; we're a community dedicated to making a difference.
  • We invite you to bring your passion and expertise to our team, where together, we can create lasting change.
  • Key Responsibilities Answer incoming calls and route them appropriately.
  • Perform client intake and notify appropriate staff of the client's arrival.
  • Enter patient information into the appropriate databases.
  • Follow appointment and cash handling procedures as set by management.
  • Complete opening and closing procedures, including preparation of daily deposits.
  • Maintain a clean and orderly clinic lobby.
  • Participate in the Performance Improvement Program.
  • Assist with training and development of staff to ensure a great patient experience.
  • Monitor patient flow and communicate with management to adjust staffing levels as necessary.
  • Handle escalated customer service issues to minimize disruptions in patient flow.
  • Assist with implementation and upkeep of special projects or initiatives.
  • Monitor and evaluate staff performance and provide constructive feedback.
  • Facilitate communication between patients and providers regarding delays or issues.
  • Review provider schedules for errors or discrepancies impacting daily operations.
  • Provide feedback to management for periodic staff performance reviews.
  • Monitor office supplies and communicate or order when necessary.
  • Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees.
  • Promote effective working relations and work effectively as part of a team.

    • Work within a primary care medical home context, applying a team-based approach to care.

  • Attend required safety training programs and education programs.
  • Operate assigned equipment and perform all procedures safely.
  • Maintain work area and equipment in condition required by Legacy standards.
  • Follow Legacy’s exposure control plans and demonstrate knowledge of procedures and protective barrier equipment.
  • Minimum Qualifications High school graduate or equivalent required.
  • Bilingual preferred.
  • Pleasant, professional, and articulate phone voice.
  • Ability to multi-task and handle multiple incoming calls or patients simultaneously.
  • Efficient and accurate data-entry skills.
  • Computer literacy and experience with multi-line phone or switchboards required or ability to learn quickly.
  • Required knowledge includes basic math, alphabetical or numerical filing.
  • Must be able to manage multiple deadlines and make decisions effectively.
  • Frequently required to sit; occasionally stand and walk.
  • Required to talk and communicate expressively and receptively.
  • Occasionally required to lift or move up to 25 pounds.
  • Exposure to infectious waste, diseases, and conditions possible.
  • The noise level in the work environment is usually moderate to loud.
  • About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.
  • With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities.
  • By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.
  • At Legacy, we know our success is powered by our people.
  • We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.
  • Explore our open positions and see if a career at Legacy is right for you.
  • At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do.

    • To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department :

  • Approachable & Collaborative We bring our expertise without ego.
  • In a collaborative healthcare environment, humility fosters trust and teamwork.
  • Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help.

    • We stay grounded in our purpose :

  • to serve patients and communities with compassion and humility.
  • Driven & Committed We are driven by a deep commitment to excellence in patient care and organizational improvement.
  • Our employees take initiative, embrace challenges, and go the extra mile to support our mission.
  • Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
  • Perceptive & Thoughtful Communicators We value emotional intelligence as much as clinical or technical skill.
  • Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism.
  • They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.
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