Senior Optical Networking Customer Support EngineerConexess • Concord, CA, United States
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Senior Optical Networking Customer Support Engineer
Conexess • Concord, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]The candidate must be able to report to a customer site up to 5 days a week. Some work could be remote but currently expected to have someone onsite. The candidate must have current Secret or Top-Secret clearance. Understanding and experience with leading telecom equipment, optical networking, and troubleshooting skills LINUX / UNIX working knowledge is a plus Primarily work from home office. Access to a, quiet, home office is required. 4-7+ years minimum work experience in telecom, preferably in a NOC environment Excellent customer service support Familiarity with Microsoft Office software, as well as other communication packages - Microsoft Teams, Cisco WebEx, Zoom, BlueJeans, Google Meet, and others utilized daily, with video Must be able to provide own PC desktop support Must be a self-starter and self-motivated with a strong initiative to learn, exhibit outstanding teamwork, and have excellent communication skills for cross-departmental management Associate degree or higher in engineering or computer science field
Our history :
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nationwide. Operating in over 15 states, our client base ranges from Fortune 500 / 1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record
Who We Are :
Conexess is a full-service staffing firm offering contract, contract-to-hire, and direct placements. We have a wide range of recruiting capabilities, from help desk technicians to CIOs. We are also capable of offering project-based work.
Preferred Skills
- Deep knowledge of optical networking, specifically including DWDM / OTN & Ethernet from various vendors. SONET DS1 thru OC192 and SDH is a plus. Please list the specific equipment you have experience with.
- In-depth NOC and / or onsite experience in provisioning, troubleshooting, and overall process development
- Knowledge of TL1, SNMP, CLI, REST, RESTCONF, Netconf / Yang protocols
Job Description
This position will be in support of various different roles : Customer Support, on-boarding, and various forms of software testing. Primary job function is to provide our proprietary software / application support to your assigned group of customers.
Responsibilities include troubleshooting server OS, assisting IT administration, and troubleshooting software and network telecom equipment issues. In addition, onsite and web meeting customer training support is required.
D.C. Maryland (Fort Meade) area
Job Requirements
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Optical Engineer • Concord, CA, United States
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