New Patient Consultant

A company is looking for a New Patient Consultant I to assist patients in their fertility journey.

Key Responsibilities

Handle high volumes of inbound calls, form submissions, and patient inquiries

Conduct outbound follow-up calls and emails to convert leads into scheduled consults

Accurately collect and enter patient information into Salesforce and Athena (EMR)

Required Qualifications

High School Diploma or GED required

1+ year experience in a high-volume call center preferred

1+ year experience in healthcare or women's health preferred

Ability to multitask and navigate multiple systems (Salesforce, Athena, phone platform)

Compassion for patients navigating sensitive and emotional topics