Field Service Representative Pensions

At Northwest Administrators Inc. we pride ourselves in delivering superior client and customer service. Meeting expectations is never enough as we want to exceed with flawless follow-through in every contact. Our Field Service Representatives are a key component to our success. They liaison between a variety of stakeholders. These include but are not limited to benefit plan participants local union representatives and employer representatives. With on-the-job training the field service representatives provide ongoing communication and education about our retirement and health benefit plans.

If working for a company that is focused on customer satisfaction delivers on their promises and is never satisfied with the status quo in performing superior work is of interest to you we hope youll consider NWA for your next career move.

What youll be doing...

We get it. Employee benefits are complicated. Typically when someone needs to use their benefits they are also going through momentous changes. Theyre newly retired or planning to soon. Or they are dealing with an important health issue. It may be that they are new in their careers and trying to understand what their benefits mean.

Thats where our Field Service Representatives help. We see this role as a trainer or a teacher in helping our participants understand the value of the benefits they rightfully have earned.

If hired you will receive fully paid on the job training. With your expertise you will perform a variety of duties including but not limited to :

• Overnight regional travel to worksites / union halls to answer participant questions
• Coordinate and conduct individual small and larger group meetings explaining benefits
• Take ownership of participant benefit issues to ensure resolution
• Communicate (verbal / written) with participants regarding their benefit plans
• Support activities related to ongoing benefit documentation using MS Office suite of tools
• Interact professionally & sensitively with individuals from diverse backgrounds & perspectives
• Progress through a structured career development program

This position allows for a hybrid work schedule (on-site in our Seattle office and in the field to support operations) after training.

Whoyou are...

Who we are. ..

Northwest Administrators Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension

If hired you can expect...

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion national origin sex sexual orientation gender identity or expression age physical or mental disability marital status amnesty veteran status citizenship family medical history or genetic information or any other characteristic protected by local state or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact Human Resources at to request accommodation.

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Required Experience :

Unclear Seniority

Key Skills

CSS,B2C,Application Engineering,Actuary,AS 400

Employment Type : Hourly

Experience : years

Vacancy : 1

Hourly Salary Salary : 28 - 38