Endpoint Software AdministratorUniversity of North Georgia • Gainesville

Endpoint Software Administrator

University of North Georgia • Gainesville

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Job Summary

The University of North Georgia is currently accepting applications for an Endpoint Software Administrator on the Gainesville campus. The endpoint software administrator's mission is to inventory, maintain, package, deploy, and provide assurance to the state of endpoint software and operating systems within the computing environment at UNG. This position works closely with Technical Support Services, Endpoint Engineering, and other IT units to continuously inventory, maintain, update, and deploy software packages to ensure software is secure and up to date. Assists the asset manager with maintaining a current inventory of all software assets in use. Travel between campuses is expected. Position will require some work to be performed during evenings as well as occasional weekends and holidays. Cell phone is required for job duties.

Please be advised that any offer of employment is contingent upon your eligibility to work in the United States. The university is aware of recent federal changes that may significantly increase the cost of filing H-1B visa petitions.

As a public institution, the university's ability to cover such costs is subject to budgetary constraints and state funding policies. Therefore, while we remain committed to supporting international faculty hires, we cannot guarantee payment of any newly imposed or increased visa-related fees.

If you have any questions regarding the visa policy, please contact Monica Arrendale at (706) 867-4470.

Responsibilities

Receives, packages, maintains, and releases software and operating system packages across UNG-owned endpoint systems. Ensures appropriating licensing and configurations are configured within software packages. Follows patch processes to ensure software security issues are addressed consistent with risk
Maintains and utilizes SCCM software center and other software repositories to maintain an enterprise-wide software catalog and view of software and compliance.
Commits after-hours maintenance and communicates updates to software and operating systems changes. Participates in value streams related to endpoint software
Provide analysis, diagnosis, and Tier II / III resolution of technical issues for end users, including remote repair for remote users as needed. Contributes to the creation and updating of support documentation and provides in-time training to campus faculty and staff.
Other duties as assigned.

Knowledge, Skills & Abilities

Advanced knowledge of Windows and Apple operating systems.

Knowledge of mobile devices, MDM solutions.

Strong oral and written communication skills; excellent interpersonal and teamwork skills.

Ability to multi-task, manage workload, and strong problem ownership skills.

Attention to detail and accuracy is a must.

Must be punctual and dependable.

Working level knowledge of ITIL processes and ITSM best practices.

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

Sitting for extended periods of time.

Required Qualifications

Associate degree required.

Two years of general computer installation, maintenance and repair experience.

Or equivalent combination of education and experience.

Driver's license required.

Preferred Qualifications

Computer Science or Computer Information Systems preferred.

ITIL certification preferred.

Apple and Microsoft certification preferred.

Experience with Microsoft SCCM, JAMF, Intune, or equivalent endpoint management systems preferred.

Proposed Salary

Minimum Starting Salary : $63,303

Required Documents to Attach

Resume

Cover letter

Contact information for three professional references.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .

Institutional Values

The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

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Endpoint Software Administrator • Gainesville

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