Customer Success Manager

A company is looking for a Customer Success Manager to ensure clients receive exceptional support and effectively utilize cybersecurity solutions.

Key Responsibilities

Serve as the primary point of contact for clients post-onboarding, ensuring seamless adoption and ongoing support

Manage incident response by triaging client problems and coordinating timely resolutions

Build strong client relationships to understand their business needs and drive security maturity

Required Qualifications

U.S. citizenship

1-3 years of experience in customer success, account management, or a related client-facing role

Proven ability to manage multiple clients and achieve high customer satisfaction

Foundational knowledge of Microsoft Azure environments

Familiarity with government contracting or regulatory compliance