Quality Assurance Coach

A company is looking for a Quality Assurance Coach in a contact center environment.

Key Responsibilities

Conduct performance coaching and maintain quality standards

Develop and lead ongoing training and educational materials for Patient Access Specialists

Advise leadership on operational improvements to enhance customer service and patient satisfaction

Required Qualifications and Education

2+ years of call center and / or QA experience, with 1+ year in healthcare preferred

Strong customer service skills

Experience and knowledge of contact center operations preferred

Teaching or training experience with adults is desired

Bachelor's degree in education, communications, healthcare administration, or a related field is preferred; or 2+ years of related experience in a similar work environment