SalesForce Administrator

Job Description

Job Description

SalesForce Administrator

at Tevora

Irvine, CA or Fairfax, VA

If you haven’t heard of Tevora, it’s because we’ve done our job!

Tevora is a tight-knit community of professionals with a shared passion for our craft. Every day, we combine in-depth knowledge of cybersecurity, technology, and compliance to help create more secure digital environments. To Tevorans, every problem is a puzzle in need of solving. We strongly believe that if we put smart, driven people in a room together, they will accomplish great things. We maintain a supportive culture that celebrates continuous learning, diverse perspectives, and sharing the wins. That's why we have our eyes on you.

What’ s the role?

Tevora is seeking a mid-level SalesForce Administrator to support Tevora’s SalesForce and Certinia (PSA and FFA) services. The ideal candidate will have fundamental administrator knowledge of SalesForce services along with troubleshooting skills, monitoring, and customer service experience.

A day in the life could include :

• Collaborating with PMO, Sales Operations, Marketing, and Finance leads to :
• Leverage and maximize Salesforce and Certinia (PSA & FFA) features / capabilities
• Gather and understand business requirements and translate them into technical solutions within the Salesforce ecosystem
• Create custom reports and dashboards within the Salesforce platform to continuously monitor data quality and integrity
• Identify platform features that we can benefit from
• Maintain existing builds and integrations (3rd Party sales apps, HRIS, etc.)
• Leverage and manage outside technical consultants
• Perform system maintenance, including Security Reviews, Release Updates, Health Check, Optimizer, etc
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Continuously learn and stay current with Salesforce and Certinia features and best practices
• User Access Management
• Onboarding and offboarding
• Change managers, project owners
• Provide technical support and guidance to end users
• Proactively manage and triage automation errors / bugs
• Manage and triage user-submitted issues via ticketing system(s)
• Create and maintain up-to-date documentation

Necessary skills and qualifications :

We've got you covered!

Additional Qualifications :

BOE

EEOC Statement

Tevora is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or other applicable legally protected characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.