Siebel Specialist / Helpdesk

Siebel Specialist / Helpdesk

• Contract

Company Description

Job Description

USCAN CRM Triage and Remediation

Key responsibilities / essential functions include :

Qualifications

Required Qualifications :

Process Thinking :

Ability to learn / understand Siebel 8.1 CRM System Views

Ability to understand different Service Business functions / processes in System Views

Ability to understand Data Flows

Computer skills

Siebel CRM, MS Excel, Windows 7, IE8+, Firefox, Google Chrome

Attention to detail, accuracy and record keeping of work performed

Ability to take direction, then work independently

Ability to take notes on requested Tasks

Ability to determine when to ask questions on unanticipated variations, vs work independently

Advanced Communication Skills

Ability to communicate in person and on the phone in an effective manner

Ability to collaborate

Ability to multi-task and record and self-audit day to day activities

Ability to manage & track multiple tasks and stay focused to close

Ability to adapt, shift focus if needed, but keep other tasks in mind for further work

General

Ability to be located at 9900 Innovation Drive, Wauwatosa

Minimum Bachelor?s degree

Minimum 3 year related job experience

Preferred Skills

Oracle, OBIEE, MS Access, ServiceNow

Previous Field service communication experience

Potential for some later evening hours to cover Pacific Time zone

Additional Information

All your information will be kept confidential according to EEO guidelines.