Case Aide

FamilyCore understands that strong families are at the heart of any vibrant, tight-knit community. Through the mission of "instilling hope by creating the right balance of resources and care to foster and equip healthy productive children and families," our 90 dedicated employees are committed to the investment of strengthening families with the tools and ties to succeed.

Our team works with schools, the court system and other social service agencies to connect counseling, intervention, preventative education, and other support services for families in need. FamilyCore, a private, non-profit, nationally accredited social service agency with over 120 years of service, takes a holistic approach in its continuum of care, often providing boosts of support to multiple generations. The end goal is to maintain the integrity of the family.

Be a part of this goal by joining the FamilyCore Team!

• Benefits for Full-Time Employees:
  • Newly hired employees are eligible for benefits on the first day of the month following one month of service
  • Robust Medical (Option of HMO or HDHP/PPO), Dental and Vision Benefits
  • Employer funded Health Savings Account
  • Basic Life Insurance & Accidental Death and Dismemberment
  • Voluntary Life Insurance
  • Short-Term Disability & Long-Term Disability
  • Paid Time Off (PTO)
  • 11 Paid Holidays, including a Floating Holiday
  • Additional Paid Leave for All Workers Act Leave (For Full-time and Part-time Employees)
  • Culture supporting Work/Life Balance
  • 401k Plan (3% Employer Contribution After Vested)
  • Professional Development Opportunities, including Tuition Reimbursement
  • Health, Wellness and Financial Educational Resources
  • Public Service Loan Forgiveness (PSLF) Eligible Employer
  • Confidential Employee Assistance Program

About this Role:

Provide support to the Child Welfare Specialists as a part of the team to achieve permanency. Serve as a point of client contact, follow established office procedures and protocols, and other such duties as may be necessary for the effective and efficient operation of the office. Promote the mission of FamilyCore. This position is full-time.

Responsibilities:

• Maintain program equipment and work area.
• Develop and maintain accurate and confidential documentation, visitation notes, and track required data in accordance with Department of Children and Family Services Rule and Procedure, contracts, and applicable standards.
• Adhere to standards adopted through Council on Accreditation.
• Adhere to Department of Children and Family Services Rule and Procedure and applicable standards.
• Ability to organize and maintain data and confidential information.
• Enter Parent-Child and Sibling visit case notes into the Statewide Automated Child Welfare Information System.
• Provide in-home services to maintain permanency.
• Provide for and ensure a welcoming and clean environment that promotes a quality interaction and the mission of FamilyCore.
• Ensure safety protocols and policies are practiced at all times.
• Track mileage, gas level, and maintenance of transportation vehicle.
• Perform a variety of support functions such as, but not limited to, filing, coping, and customer service.
• Supervise parent and child visitation and sibling's visits. Engage in parent and child visitation.
• Develop and maintain working relationships with all internal and external clients.
• Collaborate with Schools, FamilyCore Staff, and parents.
• Ensure safety protocols and policies are practiced at all times.
• Assume responsibility for professional development and cultural competency.
• *Perform other duties as assigned.

Requirements:

Education and Experience:

• High school diploma or equivalent required.
• 2 year's experience preferred.

Competency:

• Basic proficiency in MS Word, Outlook and Excel required.
• Excellent written and verbal communication skills.
• Ability to set and maintain professional boundaries with clients.
• Ability to establish and maintain a client focus.
• Must possess valid Illinois Driver's License with no restrictions, and proof of valid vehicle insurance.
• Ability to operate FamilyCore vehicles.
• Must complete child passenger safety training.
• Strong interpersonal, problem solving, and teamwork skills.
• Utilize time tracking software and all other software required to fulfill duties.
• Must pass required background check with Illinois Department of Children and Family Services (DCFS).
• Must pass background checks with Illinois Department of Public Health (IDPH) Health Care Worker Registry, and Illinois Department of Healthcare and Family Services OIG Provider Sanctions.
• Must pass lift test.
• Safe, reliable personal vehicle, to be used for FamilyCore business, including transporting clients.
• CPR and First Aid certification required.
• Ability to be sensitive and understanding of cultural and lifestyle differences of all people regardless of race, religion, sexual orientation, age, or background.
• Successfully complete FamilyCore training as required.

Physical:

• Regular reaching, sitting, walking, standing, grasping, fingering, and lifting, pulling, and pushing up to 45 lbs.
• Occasional stooping, reaching overhead, and other physical activities related to an office environment.
• Operate general office equipment, including multi-line phone, fax machine, printer, copier, scanner, and personal computer, with or without dual screens.
• Perform all job requirements with or without reasonable accommodation.

Work Environment:

• Work occurs in and out of an office environment. Frequently exposed to loud noise and outdoor weather conditions.
• May be subject to distraction and interruptions. May be subject to difficult client interactions that involve behavioral and/or emotional challenges.

FamilyCore is an Equal Employment Opportunity Employer

*Clarification for 'Other duties as assigned': This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Note: Applicable law does not allow FamilyCore to hire/employ persons that have been declared a sexually dangerous person or that have been convicted of certain crimes. (See, e.g. 89 Ill. Adm. Code 385.10 et seq. for further detail).