Customer Success Specialist with Data Entry

Overview

Please be advised if you are viewing this position on Indeed that the salary rate / range set forth herein was provided by Indeed. Concentras market specific rate / range will be provided during the interview process.

Do you want to use your problem solving skills and knowledge of customer service to help improve the health of Americas workforce At Concentra we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose : to provide outstanding patient experience by delivering the highest quality healthcare in an efficient affordable and caring manner. We do this by putting all customers first.

Responsibilities

Position Summary

The Customer Success Specialist I supports Concentras Operations Sales and Billing teams with existing account maintenance / management and removal of suspense transactions / revenue in proprietary database while ensuring data integrity.

The Details

• Responsible for daily completion of update cases for existing accounts and removal of suspense while meeting production requirements and ensuring data quality
• Input data into closed loop propitiatory database system
• Validate data for accuracy to ensure the highest level of data integrity and reject submissions if data is incorrect
• Identify missing data points; research and locate necessary information to ensure a complete and accurate entry
• Review and process account updates per state specific guidelines and data requirements within defined standard operating procedures
• Initiate email validation process with customers for account verification in compliance with Concentras account set-up requirements
• Build internal relationships with Operations Sales and Billing departments
• Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process
• This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Qualifications

Education / Credentials

Job-Related Experience

Job-Related Skills / Competencies

Additional Data

Employee Benefits

This job requires access to confidential and critical information requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer including disability / veterans

Required Experience :

IC

Key Skills

Bluetooth,Communication,Drafting,Driving,Fire And Safety Engineering,Administration Support

Employment Type : Full Time

Experience : years

Vacancy : 1