Claims Manager

Claims Manager

The Claims Manager is the front-line management position responsible for the direct supervision of the Claims staff at all Examiner levels. Demonstration of strong leadership qualities and professionalism is essential.

This role can be in our Scottsdale office or it can be remote for the right candidate.

• Manages the entire employment cycle for all direct report positions including but not limited to recruiting, onboarding, training, engaging, managing compensation, mentoring, managing performance (reviews & corrective action), and terminations.
• Performs regular file reviews and audits to determine compliance with best practices.
• Responsible for controlling expenses within the Department guidelines.
• Facilitates and promotes consistent, positive Department financial results by actively strategizing with and providing appropriate guidance and authority to technical staff. Requires technical knowledge and experience, including an understanding of coverage and contract law, investigation, legal liability, litigation and reserving.
• Understands and utilizes existing technology resources and data to measure and monitor financial and performance trends.
• Responsibility for various projects related to achieving Department goals (i.e., cost management, quality assurance, SIU, training and development, etc.)
• Regular participation in the interviewing process for potential new hire candidates.
• Occasional responsibility for handling claims that are very complex and/or involve sensitive or confidential information.
• Reviews and approves coverage letters and responses to regulatory agency inquiries.
• Reviews and approves Large Loss Reports.
• Other duties as assigned

Qualifications

• Must have at least twelve (12) years of insurance experience, with significant experience in commercial general liability claims handling.
• Must have intermediate knowledge of Microsoft Office.
• Guidewire ClaimsCenter experience a plus.
• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• CPCU, AIC or completion of other insurance-related classes is preferred.

The Company is an equal employment opportunity employer. We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.