Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to hitting goal metrics in the areas of lead generation, lead nurture, sales, and retention.
Lead group coaching call for clients in our program suite
Creating OR curating content / curriculum for our students to grow their businesses.
Reporting on total client count, satisfaction % based on feedback surveys, client success and other various metrics related to the overall client experience
Handling escalations and refund requests when they arise and creating a refund or escalations response process for future consistency
Curate or host group calls with guest experts / SME's for the benefit of the students.
Updating client interactions within Infusionsoft / Pipedrive, (our CRMs)
Responsible for the management client FB groups, including internal promotions, promo content, and virtual events.
Managing updates to content for all programs, and training the CS team members on the curriculum. Also responsible for the promotion of content updates to the clients either through the FB groups, text blasts, or through email
Manage a team of 2-3 people who can aid in client success in these key areas : Branding, Offer & Copywriting advice, Mindset / Fundamentals of business, Sales & Objection Handling, Media Buying / Paid Advertising, and Funnels.
Managing involves : Hiring talent, training talent, managing & maintaining performance reviews / ratings of talent, managing execution & implementation groups (the system for clients to be held accountable and move through the program)
Interview & manage case study material : Client interviews
Client Success Manager • 76137 Fort Worth, TX, US
Customer Success Manager/ Westlake, TX.Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experienc...[internal_linking.show_more]
Customer Success Manager/ Westlake, TX.Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experienc...[internal_linking.show_more]
Customer Success Manager We Are Working (WAW) is a full-service staffing company specializing in helping small to midsize businesses hire offshore talent, also known as virtual assistants (VA).Much...[internal_linking.show_more]
Urgo provides medical devices and products to hospitals, nursing homes and home health agencies - and the patients they treat.Our focused portfolio of products establishes proven protocols for the ...[internal_linking.show_more]
Join our growing travel agency as a Client Success Coordinator! Youll guide clients through stress-free vacation planning, ensuring every trip is smooth from start to finish all while working remot...[internal_linking.show_more]
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries.We deliver an innovative, science-based portfolio of premium flagship brands and services that ...[internal_linking.show_more]
Are you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow.Your work will contribute to the production of advanced jet engines, com...[internal_linking.show_more]
DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....[internal_linking.show_more]
LHH is partnering with a growing organization as they seek a.Senior Customer Success Supervisor.This role is ideal for a strong people leader with a passion for coaching, building teams, improving ...[internal_linking.show_more]
At EY, we're all in to shape your future with confidence.We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help ...[internal_linking.show_more]
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...[internal_linking.show_more]
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best ver...[internal_linking.show_more]
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...[internal_linking.show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...[internal_linking.show_more]
The Customer Success Consultant partners directly with clients to coordinate personalized experiences and ensure a seamless, well-managed planning process from start to finish.In this role, you wil...[internal_linking.show_more]
DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....[internal_linking.show_more]
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...[internal_linking.show_more]
We engineer and design solutions that improve the world around us.As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our compan...[internal_linking.show_more]
